The CBHS strategic plan defines what we seek to achieve as a fund and establishes seven key strategic goals.
Each of these goals supports the four key areas of our business:
- Members - products and services that meet the needs of members, supporting prevention and member wellness.
- Systems and Processes – customer service and operational excellence, productivity.
- People – inspired employees.
- Commercial Sustainability – membership growth and commercial sustainability.
These goals enhance and support our vision to support our members to achieve optimal health outcomes by providing the best health insurance cover at the lowest possible price.