Claiming from CBHS is simple, fast and convenient. Click on the following links to find the information you need!
extras claims
Online claiming – save time…claim online
Claim online for a range of extras services in five easy steps via the CBHS Member Service Centre.
- Enter the Provider Number and select Service Type
- Confirm your benefit payment details
- Enter your claim
- Submit your claim
- Send your receipts
Receive your benefits within 1-2 Business Days rather than 5 days if submitted manually. Find out more about online claiming
On the spot claiming
Some service providers have HICAPS or iSOFT facilities allowing you to swipe your CBHS membership card at the time of service, have your claim automatically processed and benefit paid. Meaning you may only have to pay the difference. And if you see one of our Choice Network providers (dental and optical) – you could have no out of pocket expenses.
Manual Claiming
Fill out a claim form and send it to us for processing
Once received by CBHS; your claim will be processed and payment of the benefit made either as a deposit to your nominated bank account (if you have already paid for the service), or as a cheque made out to your health service provider which is then posted to you. Full details of the payment will also be emailed or mailed to you.
hospital claims
- Hospital – Hospitals will bill CBHS directly, excluding any excess you may have to pay.
See our guide to hospitalisation to find out what you need to know before going to hospital.
medical claims
If you have been an admitted patient there are many ways to make a claim for medical benefits. The following information may assist in knowing which way is the right way for you.
- Access Gap Cover- If your doctor participates under an access gap cover arrangement, they may bill CBHS directly. Click for more information on Access Gap Cover
- Medicare – if your doctor or specialist bills you directly and does not participate in Access Gap, you must submit your claims to Medicare first. Complete a Medicare two way form in order for Medicare to forward your claim to CBHS for the remaining benefit.
where to send
Complete your claim form, attach the receipt(s)/account(s), and send to us by one of the following methods:
- CBA Internal Mail - CBA 2395 001, CBHS Health Fund Limited, 10 Pitt Street Parramatta NSW 2124
- Post - Locked Bag 5014, Parramatta NSW 2124
- Fax - 02 9843 7676
- Email –
related links