CBHS are proud winners of the HIRMAA year-on-year improvement award for member satisfaction!

We have good reason to celebrate!

Each year CBHS takes the opportunity to receive valued feedback to enhance the products and services we deliver to our members. It is important for us to know what our members think of our products and services so that we can keep improving and continue to provide the best health insurance cover and services at the lowest possible price.

Here’s what our members are saying:

“Hi Sharon,

 I'd like to give a HUGE commendation to Joanne who helped me so much with my situation. I had been incorrectly instructed by another insurance firm on what I had to do. When I called, Joanne carefully listened to my circumstance, provided adequate advise and gave her name so I would be able to contact her if I needed help. Joanne assessed the situation, took control, and resolved the matter in a matter of minutes by assisting me with an adhoc letter that was able to help me. This is the perfect example of GREAT customer service, one that should be modelled by everyone in this industry. Please pass my thanks to Joanne for her HUGE help.

Kind Regards,

Jorge, NSW"

“Dominique, Thanks again for being very responsive. It was a pleasure to deal with you.

Kindest regards,

Richard, SA”

“Hi Kye

Thank you so much for you prompt and efficient service, Staff like you make the CBHS user friendly and a pleasure to deal with, which in this day and age is a rare thing. Once again thank you

Regards,

Jenni, VIC”

“Hi Kye

It was refreshing to speak with someone who empathised with me and paid attention to my needs. I work for CBA and understand the importance of great customer service and I believe you exceed this. I am grateful for all your help and appreciate your follow up phone calls.

Best regards,

Catherine, NSW”

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