our mission
We are a private health insurer providing a choice of products that meet our members' needs through an exceptional service and value experience.
our vision
We will be the private health insurer of choice for the former and existing people of the Commonwealth Bank family of companies. We will maintain commercial sustainability and provide security for our members' health needs.
our values
Our corporate values are reflected in everything that we do at CBHS, and are vital to the success of our mission and vision.
CBHS values are:
- Member/Customer Focus - The interests of our members are central to everything we do.
- Continuous Improvement - We constantly strive to be the best in what we do.
- Organisational Innovation - We always look for new and better ways of doing things to increase efficiency and enhance product service.
- Equality and Teamwork - We work together as a team in a spirit of cooperation and respect for others, free of prejudice of any sort, where each member's contribution is valued equally.
- Integrity - Honesty, integrity, and high ethical standards are integral components to all that we do.
- Empowerment and Accountability - We believe in our employees having the ability to take responsibility for their actions and performance.
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