The Private Health Insurance Code of Conduct is a self-regulatory code to promote informed relationships between private health insurers and consumers.
As a signatory to the Code of Conduct, CBHS has made a commitment to ensuring consumers receive the correct information on private health insurance from appropriately trained staff, consumer awareness of the internal and external dispute resolution process, clear and complete policy documentation and ensuring that all information between the consumer and CBHS is protected in accordance with privacy principles.
CBHS was one of the first health insurers to sign up to the Private Health Insurance Code of Conduct.
Detailed information on the Private Health Insurance Code of Conduct can be obtained at www.privatehealth.com.au/codeofconduct or by contacting the Member Care Centre on 1300 654 123.
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