who is CBHS?

CBHS is a not-for-profit, private health insurer, exclusively for current and former employees, contractors and franchisees of the Commonwealth Bank Group, as well as their eligible family members.

Through CBHS you can access a range of health covers tailored to your needs and budget. We offer quality service and fast claiming.

As a member-focused health fund, CBHS has your best interests at heart.

CBHS has been awarded the Private Health Insurer of the Year for 2012 by Roy Morgan Research. In recent years CBHS has also won the Year-on-Year Improvement in Overall Member Satisfaction in 2009, 2010 and 2011 by health insurance industry body, HIRMAA.

our mission

We are a private health insurer providing a choice of products that meet our members' needs through an exceptional service and value experience.

our vision

"We will achieve our objectives and meet our purpose through leadership of our industry and of our people. Specifically...

  • We will be the preferred health insurer for employees, contractors and franchisees (past and present), and their immediate families, of the CBA Group.
  • We will be seen to provide member benefits and service (our Value Promise) which are the envy of the industry.
  • We will be acknowledged for improving the health and well-being of our members rather than just paying claims".

our values

Our corporate values are reflected in everything that we do at CBHS, and are vital to the success of our mission and vision.

CBHS values are:

  • Member/Customer Focus - The interests of our members are central to everything we do.
  • Continuous Improvement - We constantly strive to be the best in what we do.
  • Organisational Innovation - We always look for new and better ways of doing things to increase efficiency and enhance product service.
  • Equality and Teamwork - We work together as a team in a spirit of cooperation and respect for others, free of prejudice of any sort, where each members contribution is valued equally.
  • Integrity - Honesty, integrity, and high ethical standards are integral components to all that we do.
  • Empowerment and Accountability - We believe in our employees having the ability to take responsibility for their actions and performance.

CBHS is a member of the following industry organisations: 

www.ahsa.com.au - The Australian Health Service Alliance (AHSA) is responsible for facilitating arrangements between hospitals, doctors and health service providers on behalf of its member funds.

www.hirmaa.com.au - The Health Insurance Restricted Membership Association of Australia (HIRMAA) assists its member funds in providing their members with quality and affordable health insurance and health care services.

www.ahia.com.au  - The Australian Health Insurance Association (AHIA) is the Australian private health industry's peak representative body that represents 23 health funds throughout Australia and collectively covers approximately 94% of the private health insurance industry.


 

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