CBHS’s hospital contracts: How CBHS selects and procures hospitals

Health insurance can be complicated, but our hospital contracts are designed to provide transparency and certainty for members.

CBHS has worked carefully to develop agreements with most private and day hospitals in Australia. We focus on private hospitals that are most likely to be used by our members. The general scope of CBHS' hospital contracts is to establish a fixed schedule of fees for common items, which include theatre, special unit accommodation and in-patient accommodation fees.

These fees are covered by CBHS for the member, and the level of coverage can vary depending on the member’s level of cover, type of cover, and other factors. If you choose a non-agreement hospital for receiving treatment, you might need to pay out-of-pocket expenses even if you have a very comprehensive level of cover.

Advantages of hospital agreements for CBHS members

There are various reasons why members should choose a hospital that has an agreement with CBHS.

Certainty and planning

Choosing an agreement hospital means you will know exactly what will be covered well in advance of your hospital stay. Members can plan the costs of their stay more effectively, as they will know which services will be covered by entitled benefits. Generally, members can claim benefits for accommodation, theatre and labour ward fees, intensive care and coronary care fees, subject to their level of cover.

Lower out-of-pocket expenses

Choosing an agreement hospital means lower or no out-of-pocket expenses for you and your family (with the exception of any applicable co-payments). For example, restricted benefits usually apply when you are at a non-agreement hospital, regardless of your level of cover. Members with comprehensive hospital cover can access benefits for private hospital services such as major eye surgery, joint replacement, cardiothoracic surgery and much more when they choose an agreement private hospital (or day surgery).

Members

Hospital types

Your choice of a public, non-agreement private or agreement private hospital will affect your out-of-pocket expenses. Your level of cover will also have an impact on your costs.

Public hospitals

CBHS members receiving treatment in a public hospital as an admitted patient can claim benefits for items such as private room accommodation, shared room accommodation and intensive care. Members with basic hospital are eligible for minimum benefits for private rooms and benefits for accommodation in a shared room in a public hospital. Note that if you choose a public hospital, it is possible that you will be placed on a waiting list even if you are admitted as a private patient.

Private hospitals

Benefits for costs in non-agreement private hospitals may be similar to those in a public hospital. A range of benefits for agreement private hospitals and public hospitals are available to members with limited or comprehensive cover. These include accommodation for private or shared rooms, theatre and labour ward fees in private hospitals (not including restricted services), Access Gap Cover, medical expenses, pharmacy and much more.

Search for a hospital

You can find an agreement hospital located close to you by using the search tool below.

*Note: While CBHS endeavours to ensure the agreement hospital database is as up to date as reasonably possible, members should be aware that there will be instances where search results will list hospitals that may not be renewed by CBHS for a contract in the near future. This reflects the fact that we are constantly reviewing our hospital agreements to guarantee our members exceptional value and member care services.

More information

If you would like more information about our hospital contracts, please feel free to contact us directly on1300 654 123 or by sending an email to help@cbhs.com.au. If you are due to receive treatment in hospital, we recommend that you contact us to confirm your entitled benefits well before you are due to be admitted.

What Our Members Think

I joined as a CBHS member in 1978. Through many health events and challenges CBHS has always been there for me and my family. Their exceptional service over this time has always been appreciated.

- Jenny J

What Our Members Think

I've not long joined CBHS from another fund, but so far I've been impressed by the super helpful and friendly staff, the higher claim limits and rebates at a very competitive premium, and how easy it is to lodge manual claims through the app. Thanks CBHS - you've won me over! 😃

- Jessica B

What Our Members Think

What I love about CBHS is their customer service - friendly staff and always ready to help and email you the information you ask about. Keep up the great work!!!

- Linda S

What Our Members Think

I love CBHS as its so so easy to lodge a claim and whenever i need a question answered friendly consultant is one phone call away. The phone back option instead of waiting is brilliant!

- Rachel N

What Our Members Think

I have been with CBHS since I began at CBA 15 years ago...Now I have three beautiful children, one who has a disability. Our top extras cover has been really essential for his early intervention. I do love the ease of claiming online.

- Annette E

What Our Members Think

I am relatively new to CBHS and am loving it already. I worked for a CBA subsidiary a long time ago but was still eligible to join. So much better that the for-profit funds - our premium is only a little more and we pay a lower co-contribution and get great benefits. I am loving the massage rebate for my partner and gym rebate for me!

- David G

What Our Members Think

I'm extremely happy with CBHS! I have been a customer for about six years. I think the price is reasonable. And i would refer you to my family and friends any day. Thankyou CBHS!!!

- Karen W

What Our Members Think

Love CBHS as I never have to doubt that they've got my back when I need it. Been through other insurers who have limited options or limits, yet cost the same or more.

- Mark F

Prev
Next