Glossary of terms

Here’s a guide to assist you in understanding the meaning of the terminology used by CBHS.

  • Transport

    Western Australia, South Australia, Victoria and Northern Territory
    Hospital Covers pay the cost of emergency ambulance services when transported directly to hospital or treated at the scene due to a medical emergency. Transport must be provided by ambulance services recognised by CBHS.

    Ambulance benefits are not payable for transportation to hospital for the routine management of an ongoing medical condition or transportation between hospitals.

    New South Wales and Australian Capital Territory
    Part of your hospital contribution is a levy charged by your State or Territory government. This entitles you to full ambulance cover within your State and emergency ambulance cover in all other States or Territories. If you receive a bill for ambulance services please forward it to CBHS for payment.

    Queensland and Tasmania
    Most ambulance services received within your state are provided by your State government and you should not receive a bill for these services. If you receive ambulance services outside your State, the same conditions apply as for Western Australia, South Australia, Victoria and Northern Territory.

    bill levy state
    See also:

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If you have any further questions or want more information about your health insurance, our friendly team is ready to assist you with your queries. Simply call 1300 654 123 or send an email to and we'll get back to you.