Glossary of terms

Here’s a guide to assist you in understanding the meaning of the terminology used by CBHS.

  • Gap

    The 'medical gap' is the difference between the doctor's fee for services provided in hospital and the combined Medicare benefit and health insurance benefit. The patient must pay this amount, unless the specialist has participated in the CBHS Access Gap scheme. You may also need to make a payment for non-medical hospital services, consultations in a specialist's rooms, or ancillary services.

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Contact Us

If you have any further questions or want more information about your health insurance, our friendly team is ready to assist you with your queries. Simply call 1300 654 123 or send an email to help@cbhs.com.au and we'll get back to you.