Glossary of terms

Here’s a guide to assist you in understanding the meaning of the terminology used by CBHS.

  • HICAPS

    HICAPS is an acronym for Health Industry Claims and Payments System.

    HICAPS is an electronic, real time; claim and payment system that offers members of participating health funds the convenience of automatic claims processing on the spot using their fund membership card for general services. This service is available to CBHS members 24/7.

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If you have any further questions or want more information about your health insurance, our friendly team is ready to assist you with your queries. Simply call 1300 654 123 or send an email to help@cbhs.com.au and we'll get back to you.