Glossary of terms

Here’s a guide to assist you in understanding the meaning of the terminology used by CBHS.

  • Private Health Insurance Ombudsman (PHIO)

    The Private Health Insurance Ombudsman provides an independent service to help consumers with health insurance problems and enquiries.

    The Ombudsman can deal with complaints from health funds, health fund policy holders, private hospitals or medical practitioners. Complaints must be about a health insurance arrangement.

    PHIO also manages the website where members can find out about private health insurance and search for and compare selected features for all private health insurance products offered in Australia.

    Contact Details
    Private Health Insurance Ombudsman
    Suite 2, Level 22, 580 George Street Sydney NSW 2000

    Complaints Hotline: 1300 362 072
    Websites: and

    See also:

Contact Us

If you have any further questions or want more information about your health insurance, our friendly team is ready to assist you with your queries. Simply call 1300 654 123 or send an email to and we'll get back to you.