Glossary of terms

Here’s a guide to assist you in understanding the meaning of the terminology used by CBHS.

  • Web Claimable Items

    Fast tracked items

    Can be fast tracked during the eClaim service. These services and items are flagged as a web claimable item during the claim process.
    • For paid services where the sum of all items flagged as web claimable items is below a total of $500, you should normally receive the benefit within 1-2 business days. Fast tracked eClaims can only be paid by direct credit into your nominated CBHS direct credit account. 
    • If you do not elect to attach your receipts when submitting your claim, receipts need to be sent to CBHS within 10 days in order to verify your claim. The receipts must be accompanied by a printout of the eClaim Form that is displayed at the end of the eClaim process. Alternatively, you can email or fax this form to us,attaching copies of the receipts. CBHS recommends retaining a copy of receipts in the event of loss during the postal process. Future claims using the CBHS eClaim facility and other methods of CBHS claiming using your membership card may be suspended if receipts are not submitted. CBHS may also contact your service provider to validate the service.
    • If receipts are not received within the specified time (10 days), CBHS will debit your nominated account in line with the CBHS Direct Debit Request Service Agreement – eClaim, to recoup the funds and cancel the claim. If receipts are received after the specified time, the claim will be processed manually and re-paid into your nominated account. By accepting these terms and conditions, you authorise CBHS to debit your nominated bank account to recoup funds, if receipts are not received by CBHS within 10 days of the claim being made.
    • If receipts are not received within the specified timeframe and CBHS’s attempt to debit your nominated account to recoup the funds paid fails, CBHS may suspend your membership card until the funds or receipts are received. You may also be liable for any fee’s incurred (ie dishonour fees).



    Standard eClaim

    • A Standard eClaim service is a service item number that is not flagged as a web claimable item.
    • For paid services, with receipts attached and irrespective of the amount, you should normally receive the benefit within 3-5 business days, from the date CBHS receives the relevant receipts.
    • If you do not elect to attach your receipts when submitting your claim, CBHS will not process your claim until we receive your receipts.

    Should CBHS not receive receipts to support your Standard eClaim within 30 days your eClaim will be cancelled.

    See also:

Contact Us

If you have any further questions or want more information about your health insurance, our friendly team is ready to assist you with your queries. Simply call 1300 654 123 or send an email to and we'll get back to you.