Please DO NOT DELETE this page.

Blog //
  • Membership

Not-For-Profit: How We Help You for Less

09 October, 2014

CBHS is a not-for-profit insurance fund that was set up for the sole-purpose of serving its members. Unlike traditional commercial insurers, CBHS is not profit motivated.

CBHS’s member focus ensures that the company delivers exceptional service to its members.

Not-for-profits vs commercial insurers

Non-profit or not-for-profit entities differ from commercial entities in many ways. While the central goal of commercial entities is to increase profits, not-for-profit organisations exist for other reasons.

In not-for-profit organisations, resources are geared toward goals other than the bottom line. In CBHS, the central goal is to service our members and improve members’ satisfaction and offer greater benefits and thus value in the context of health insurance.

Key benefits to using CBHS

1. Member satisfaction

CBHS is exclusively available to former and current employees of the Commonwealth Bank group and any eligible family members. Our not-for-profit commitment means we prioritise member satisfaction in everything we do.

One of the ways we have endeavoured to do so is by setting up a user-friendly website filled with useful, practical information for members. Members can update their membership, tax file number and other details through their online portal, as well as search for service providers.

We also pay quickly. Claims can be processed on the spot through certain providers or submitted via email, web form, fax or post. Members can expect to have their claims processed within five days in most cases.

For every dollar of premium received, CBHS aims to give back 92 cents by way of benefits, a rate which is among the highest in the industry. In addition to maintaining a very lean profit margin of less than two per cent, our management costs are much lower than the industry average. The result is that members get more in return for their insurance premium.

2. National coverage

CBHS has developed private hospital agreements and relationships health services and hospitals around Australia. We offer national coverage for private hospitals around the country, so our members can rest assured that they will usually be able to use their preferred private hospital.

3. Established fund

CBHS has a long history of providing superior benefits to members, with more than 60 years of operation. The fund has demonstrated reliability and consistency for members throughout the decades.

Please visit CBHS’s website to find out more about our services and policies for our members.

Suggested Articles

  • A woman doing exercise

    Osteoporosis action: How exercising for your bones works

    Osteoporosis is a common disease in Australia. However, with these simple exercises, you can help protect your bones as you get older.
    • Fitness
    20 May 2019
  • Woman with Luxottica brands eyewear

    More choice for members as OPSM joins the CBHS Choice Network

    Luxottica brands, OPSM and Laubman & Pank, are now available for our members with Extras cover to access as part of CBHS Choice Network. That means looking after your eye health and keeping your style on point is now even easier!
    • CBHS
    • Membership
    20 May 2019
  • A man with positive mental health

    What is positive mental health, and how can we foster it?

    Positive mental health allows you to enjoy all the activities you want to participate in. It doesn’t mean you will never be sad or go through emotionally-challenging times. However, those with positive mental health will be able to bounce back more easily from these experiences - this is called mental resilience.
    • Wellbeing
    20 May 2019
  • A man swimming to build cardiovascular strength

    Three tips for improving cardiovascular fitness

    A healthy heart should be one of your ultimate exercise goals. These tips will show you simple but effective ways to improve your cardiovascular fitness.
    • Fitness
    20 May 2019