Over the last year, we have noticed over 200 claims that were made via HICAPS at ‘odd hours’ of the day. At CBHS, we conduct these types of audits to ensure that member funds are being used appropriately and to protect your membership limits from fraud or misuse. Suspicious claims have been identified across different types of provider visits such as dentists, physiotherapists, massage therapists and optical dispensers.
If someone is inappropriately claiming on your behalf, it could mean that you will not be able to claim when you need to. As a not-for-profit organisation, lower inappropriate claims result in lower premiums for all members. Keeping premiums as low as possible is important.
To prevent this type of fraud or misuse occurring to you, we recommend that you should;
- Immediately report any stolen or lost membership cards within 24 hours
- Never leave your membership card with any health or service provider
- Check your limits online periodically
There is no reason why your dentist or physiotherapist should hold onto your membership card. This is contrary to our terms and conditions and could result in the loss of access to HICAPS. CBHS is not liable for any unauthorised use or access as a result of loss or misuse of the membership card.
Stolen or lost membership cards can be managed online or via our friendly Member Care Centre. A new card can be issued and will usually arrive within 14 days of notification.