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Having a dental or physiotherapy check-up at midnight?

24 November, 2014

Over the last year, we have noticed over 200 claims that were made via HICAPS at ‘odd hours’ of the day. At CBHS, we conduct these types of audits to ensure that member funds are being used appropriately and to protect your membership limits from fraud or misuse. Suspicious claims have been identified across different types of provider visits such as dentists, physiotherapists, massage therapists and optical dispensers.

If someone is inappropriately claiming on your behalf, it could mean that you will not be able to claim when you need to. As a not-for-profit organisation, lower inappropriate claims result in lower premiums for all members. Keeping premiums as low as possible is important.

 

To prevent this type of fraud or misuse occurring to you, we recommend that you should;

  • Immediately report any stolen or lost membership cards within 24 hours
  • Never leave your membership card with any health or service provider
  • Check your limits online periodically

There is no reason why your dentist or physiotherapist should hold onto your membership card. This is contrary to our terms and conditions and could result in the loss of access to HICAPS. CBHS is not liable for any unauthorised use or access as a result of loss or misuse of the membership card.

Stolen or lost membership cards can be managed online or via our friendly Member Care Centre. A new card can be issued and will usually arrive within 14 days of notification.

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What Our Members Think

I joined as a CBHS member in 1978. Through many health events and challenges CBHS has always been there for me and my family. Their exceptional service over this time has always been appreciated.

- Jenny J

What Our Members Think

I've not long joined CBHS from another fund, but so far I've been impressed by the super helpful and friendly staff, the higher claim limits and rebates at a very competitive premium, and how easy it is to lodge manual claims through the app. Thanks CBHS - you've won me over! 😃

- Jessica B

What Our Members Think

What I love about CBHS is their customer service - friendly staff and always ready to help and email you the information you ask about. Keep up the great work!!!

- Linda S

What Our Members Think

I love CBHS as its so so easy to lodge a claim and whenever i need a question answered friendly consultant is one phone call away. The phone back option instead of waiting is brilliant!

- Rachel N

What Our Members Think

I have been with CBHS since I began at CBA 15 years ago...Now I have three beautiful children, one who has a disability. Our top extras cover has been really essential for his early intervention. I do love the ease of claiming online.

- Annette E

What Our Members Think

I am relatively new to CBHS and am loving it already. I worked for a CBA subsidiary a long time ago but was still eligible to join. So much better that the for-profit funds - our premium is only a little more and we pay a lower co-contribution and get great benefits. I am loving the massage rebate for my partner and gym rebate for me!

- David G

What Our Members Think

I'm extremely happy with CBHS! I have been a customer for about six years. I think the price is reasonable. And i would refer you to my family and friends any day. Thank you CBHS!!!

- Karen W

What Our Members Think

Love CBHS as I never have to doubt that they've got my back when I need it. Been through other insurers who have limited options or limits, yet cost the same or more.

- Mark F

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