Please DO NOT DELETE this page.

Blog //
  • Membership
  • CBHS
//

The deal with switching

29 July, 2019
A man writing some notes

The misconception about switching is that it just seems really hard. Does a better deal really outweigh the amount of admin and waiting? We let you know the ins and outs of switching health insurers, including whether you need to re-serve waits. You might be pleasantly surprised!

When should I consider switching?

If your health cover is not meeting your needs, it’s understandable that you’d want to look around and see what’s out there.

If I switch, do I have to re-serve waiting periods?

We get asked this a lot, and the answer is most likely, no. Not having to re-serve waiting periods you’ve already served is your legal right.

When do I need to re-serve waiting periods?

Waiting periods apply to those who are

  • new to private health insurance, or
  • those who are already members of the CBHS family - or another fund - and choose to upgrade to a higher level of cover.

But, parts of waiting periods served within one health fund can be completed in another when you transfer funds.

For current members upgrading their cover, waiting periods will only apply for the additional benefits on the higher level of cover. If you need to claim during the waiting period, you will receive the same benefits as your previous level of cover, if you have served all waiting periods on that. Your new, higher benefits/limits will begin after the new waiting period ends.

Read more about waiting periods and why we have to have them.

Is switching a difficult process?

You don’t even need to tell your current fund you’d like to move. CBHS will usually do this on your behalf and the current fund will issue your Transfer Certificate.

This allows CBHS to find out the previous level of cover you held and whether the Lifetime Health Cover (LHC) loading applies. The Transfer Certificate will include information on type of cover, level of cover, join dates, cancellation dates, your LHC, Certified Age of Entry, recent claims, age-based discounts (if applicable), days without cover and persons covered. At CBHS, we honour the age-based discounts from other funds if you switch, as per your Transfer Certificate.

CBHS will then assess the information in your Transfer Certificate to determine whether you’ll avoid having to re-serve waiting periods.

How long are the waiting periods?

Hospital

Waiting periods apply to all levels of Hospital cover and Package cover (in calendar months).

Pre-existing conditions** 12 months
Pregnancy and birth 12 months
Hospital psychiatric services, rehabilitation and palliative care (even for a pre-existing condition) 2 months
Accidents* and ambulance 1 day

 

Extras

Waiting periods apply to all levels of Extras cover and Package cover (in calendar months).

Crowns, bridges and orthodontia 12 months
Artificial aids, healthcare appliances, oxygen and oxygen apparatus 12 months
Prescribed optical appliances 6 months
Periodontics, endodontic, facings, veneers, occlusal therapy, implants and dentures 6 months
All other services 2 months

 

Want to talk about switching with us?

Switch to CBHS and we will honour all waiting periods you have already served with your current fund. So, why not join the health fund that puts you first – and pay less for your health cover! Call 1300 654 123 or compare cover and get a quote online.

 

* Accident means an unexpected or unforeseen event caused by an external force or object resulting in an injury to the body which requires treatment by a medical practitioner, Hospital or dentist (as the context requires) but excludes pregnancy.

** Pre-existing conditions includes wisdom teeth extractions as an admitted patient in hospital

For more information on waiting periods, please refer to the Health Benefit Fund Rules.

1911_CBHS Skyscraper Banner-07

Suggested Articles

  • 2003_COVID19_Blog-08

    CBHS COVID-19 Health and Financial Assistance Program

    Here is what we are doing to support our members from both a health and financial perspective through the COVID-19 pandemic.
    • News
    • Membership
    27 March 2020
  • CBHS_4a

    Beach safety

    Find out how to stay safe at the beach this summer.
    • Wellbeing
    26 March 2020
  • Healthy Food

    How to strengthen your immune system

    Some easy ways to use the food you eat to minimise the severity of symptoms caused when you catch a bug.
    • Nutrition
    25 March 2020
  • Washing hands

    Pandemic anxiety – How to help yourself and your family through a time of crisis

    Why self-care is more important than ever, and top tips to care for the loved ones in your life during COVID-19.
    • Wellbeing
    25 March 2020

What Our Members Think

I joined as a CBHS member in 1978. Through many health events and challenges CBHS has always been there for me and my family. Their exceptional service over this time has always been appreciated.

- Jenny J

What Our Members Think

I've not long joined CBHS from another fund, but so far I've been impressed by the super helpful and friendly staff, the higher claim limits and rebates at a very competitive premium, and how easy it is to lodge manual claims through the app. Thanks CBHS - you've won me over! 😃

- Jessica B

What Our Members Think

What I love about CBHS is their customer service - friendly staff and always ready to help and email you the information you ask about. Keep up the great work!!!

- Linda S

What Our Members Think

I love CBHS as its so so easy to lodge a claim and whenever i need a question answered friendly consultant is one phone call away. The phone back option instead of waiting is brilliant!

- Rachel N

What Our Members Think

I have been with CBHS since I began at CBA 15 years ago...Now I have three beautiful children, one who has a disability. Our top extras cover has been really essential for his early intervention. I do love the ease of claiming online.

- Annette E

What Our Members Think

I am relatively new to CBHS and am loving it already. I worked for a CBA subsidiary a long time ago but was still eligible to join. So much better that the for-profit funds - our premium is only a little more and we pay a lower co-contribution and get great benefits. I am loving the massage rebate for my partner and gym rebate for me!

- David G

What Our Members Think

I'm extremely happy with CBHS! I have been a customer for about six years. I think the price is reasonable. And i would refer you to my family and friends any day. Thank you CBHS!!!

- Karen W

What Our Members Think

Love CBHS as I never have to doubt that they've got my back when I need it. Been through other insurers who have limited options or limits, yet cost the same or more.

- Mark F

Prev
Next