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An important update for CBHS members

09 June, 2020

Healthscope Hospitals agreement now reached

We’re pleased to let you know after months of negotiations, we have now reached an in-principle agreement with Healthscope Hospitals which will be formalised over the coming weeks. Members with Hospital policies will continue to be covered at Healthscope’s 42 private hospitals without paying additional out-of-pocket costs for services included on your cover.

A COVID-19 update

We previously wrote to you about our response to the COVID-19 pandemic and the actions we were taking. This included cover for COVID-19 related claims under all hospital policies, delaying the 1 April 2020 premium increase until 1 October 2020, financial assistance for eligible members experiencing financial hardship and a refund of 30% of your Extras premium for May 2020.

We are operating in an environment where change is occurring daily, including the easing of Government restrictions and social distancing rules, so when making member-focused decisions, we are taking an agile approach. During May 2020, we saw elective surgery restrictions lift and our members using their Extras benefits at a far greater level with over 76,000 Extras claims paid in May. As a result of seeing these claiming patterns starting to normalise, it is not appropriate to provide another Extras cover refund for June. However, we are continuously assessing the potential impact of COVID-19 on current and future claims, and should this situation change, we will again look to further support our members. As a reminder, you have until 31 December 2020 to claim on your annual Extras benefits.

Thank you for your loyalty

Thank you for your continued loyalty to CBHS. As a not-for-profit and member-owned health fund, members are always at the heart of everything we do, especially as we worked our way through the impact of COVID-19 and ensured we achieved the best possible outcome for our members during the Healthscope negotiations.

Further support

For any other questions or cover enquiries, our Member Care team is available 7am-7pm (Monday -Friday) on 1300 654 123 or at

Yours sincerely,

Andrew Smith
Group Chief Executive Officer and Executive Director

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What Our Members Think

I joined as a CBHS member in 1978. Through many health events and challenges CBHS has always been there for me and my family. Their exceptional service over this time has always been appreciated.

- Jenny J

What Our Members Think

I've not long joined CBHS from another fund, but so far I've been impressed by the super helpful and friendly staff, the higher claim limits and rebates at a very competitive premium, and how easy it is to lodge manual claims through the app. Thanks CBHS - you've won me over! 😃

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What I love about CBHS is their customer service - friendly staff and always ready to help and email you the information you ask about. Keep up the great work!!!

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I love CBHS as its so so easy to lodge a claim and whenever i need a question answered friendly consultant is one phone call away. The phone back option instead of waiting is brilliant!

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I have been with CBHS since I began at CBA 15 years ago...Now I have three beautiful children, one who has a disability. Our top extras cover has been really essential for his early intervention. I do love the ease of claiming online.

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I am relatively new to CBHS and am loving it already. I worked for a CBA subsidiary a long time ago but was still eligible to join. So much better that the for-profit funds - our premium is only a little more and we pay a lower co-contribution and get great benefits. I am loving the massage rebate for my partner and gym rebate for me!

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I'm extremely happy with CBHS! I have been a customer for about six years. I think the price is reasonable. And i would refer you to my family and friends any day. Thank you CBHS!!!

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Love CBHS as I never have to doubt that they've got my back when I need it. Been through other insurers who have limited options or limits, yet cost the same or more.

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