1. Before your hospital Stay
This check-list is designed to assist you with planning your hospital stay.
2. During your hospital stay
This brief checklist is a useful reminder of what to take to hospital and what to expect when you arrive in hospital and during your stay.
- Packing - You should pack essential items such as your CBHS membership card, Medicare card, any medications you’re taking, medical reports or scans and images, referral letters, pre-admissions pack if you have one, and other clothing and toiletries for a comfortable stay.
- What to expect - Every hospital has its own routines and procedures, and if you received a pre-admissions pack from your chosen hospital, it will contain useful information about the admissions process, visitors and visiting hours, meals and amenities such as TV and phones. Your hospital may charge you for extra items such as Internet access, pay TV, non-emergency transportation that you request and other items. Contact your hospital directly if you would like more information on these matters.
3. After your hospital stay
CBHS here is to support you by answering your queries and processing your claims after your hospital stay, giving you a smooth recovery period. We offer exceptional member care support and fast and simple claiming processes. These are the major issues to keep in mind for your discharge and for the post-hospital period.
- Pay out-of-pocket expenses - Generally, the hospital will bill CHBS upfront, but you will need to pay Daily Co-Payment directly to the hospital. Other out-of-pocket expenses will be paid directly to the hospital.
- Hospital substitute treatment - In some cases, if your doctor approves, you might be able to receive some treatment at home so that you can recover in the privacy of your own residence. CBHS will cover you for this treatment if you have hospital cover (or any package cover) and you would normally be covered for this treatment if you were to receive the treatment in hospital. To find out more, please review the information contained on this page.
- Claiming benefits - Doctors who participate in the Access Gap Cover scheme will usually bill CBHS directly. If you receive the bill by mistake, please forward it to us for processing and we will forward it to Medicare for you. If your doctor did not participate in the Access Gap Cover scheme, please take the form to Medicare and submit it with a Medicare two-way form. We will pay benefits once Medicare processes the claim.
After being discharged from hospital, you might be facing some rehabilitation and rest time at home. You may need temporary or ongoing rehabilitation support or treatment, whether it is at home or at a facility. CBHS is here to support you with exceptional member care service before, during and after the discharge and rehabilitation stage. Along with our generous benefits, which reflect our promise to provide outstanding value to our members, we offer a range of supporting products and services that can assist with a more comfortable and successful rehabilitation.