I wanted to provide feedback regarding your Rehabilitee program. My recovery has been excellent! Rehabilitee's local physio called a couple of times for general supervision and they have been involved in my ongoing recuperation including assisting me with an exercise program. One of their nurses visited 10 days after to remove the staples from my wound, most convenient and saved me time. My thanks to CBHS- I joined your fund on 9/2/59 and apart from when I met my wife its been one of the best things I have done LOL
Thank you so much for your help ,I have faxed my claim and it has been a pleasure to be served by you. I have also given you a rating of excellence and CBHS should be proud of employees like you!!!!!!! Many thanks again and please don't hesitate to contact me if you need any help in my area of expertise!!!!!!!!!!!!! Banking
I wanted to commend all the work that Justin Rodd has done for me. Right from the beginning he has helped me set up my new CBHS policy and has taken ownership of the whole process as it was a complicated case. He was always helpful and willing to take time to assist me when needed and always kept me informed throughout the whole process. It was a fantastic experience for me in dealing with Justin and he has really assisted me in all areas that I needed. His helpful nature, patience and knowledge were outstanding.
I would like you to pass this feedback on to your Team Manager please. I would like to congratulate you on the way you conducted yourself yesterday and today. I was a pain to deal with yesterday and you kept your cool and professionalism. Well Done! You dealt with my situation in a timely manner, and you were honest with your conversation. You timeframes were realistic and you acted on your promise and over delivered. You are definitely a valued staff member and I hope your management team appreciate this.
Thank you so much for you prompt and efficient service, Staff like you make CBHS user friendly and a pleasure to deal with, which in this day and age is a rare thing. Once again thank you.
Thank you for all the trouble you went to Melanie. You are an excellent Customer Service Consultant... Please forward this to your Manager for me as I wish them to know how much of a help you have been.
Camo & Shelly, QLD
Thank you, and thanks to CBHS - this is the best customer service I’ve received from any organisation in a long time; efficient, polite, personalised and user friendly.
Regarding feedback on the HSS Mental Health Program for my husband, we are extremely grateful for the help CBHS offers. My husband is showing improvement in his mental & physical health. I can assure you without CBHS my husband would not be alive today. I do not think people are not aware of the importance of private health cover with mental illness as it is very important to have your own treating doctor when in hospital, there is no comparison between the public system to the private.
Hi, I want to thank CBHS SO much. I have never had health insurance that supported me so well. I have overcome my fear of Dentists slowly. My old yucky amalgam fillings have been replaced, my teeth look better, and I have had my FIRST ever professional scale and clean.. bringing my smile back to non-embarrassing. Next step is professional teeth whitening... Thank You. I love my CBHS Extras cover...
Hi Melanie, Many thanks for your prompt assistance. We don't know where we would be without CBHS. The support I have received from Amanda and yourself is second to none, thank you both very much. We’re so fortunate to have CBHS as our Private Health Fund Provider, our family has been having a ‘challenging’ 12 months health-wise & CBHS has been outstanding!!!
Hello, A quick note to say absolutely fabulous story about the retired CBA officer and his battle with cancer. It is exactly why people join and stay with CBHS. I joined back in 1981 and other then for a short break am very pleased to be safe within the arms of CBHS. Please don’t ever change! Yours sincerely and in good health.
We recently moved to CBHS and we’ve been pleasantly surprised by all the extras that are covered. We are a young family with two small children and our needs are wide and diverse – and the services and benefits CBHS cover are so much better than our last health fund. Thank you!
Michael, Nicole, Zara and Mia, NSW