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1300 654 123
Our member-owned health fund is for current and former CBA Group staff, their families and contractors – find out now if you’re eligible to join the CBHS family!
CBHS Health Fund
Claiming with CBHS is fast, simple and efficient, because we’ve made easy and stress-free claiming one of our top priorities for members
If your service provider has HICAPS or iSOFT facilities, just present your CBHS membership card and the benefit will be automatically deducted from the total fee. If you visit a Choice Network provider for dental or optical service, you may even have no out of pocket expense to pay.
Members who claim online typically receive their benefits within 1-2 business days.
Claim online by logging on to the CBHS Member Centre and following these five easy steps:
The eClaims system will provide a benefit amount for web-claimable items and, once your receipts have been received, our claims team will confirm the exact benefit amount you will receive for other items.
If your receipts don’t fulfil the guidelines stated on the claiming rules, we may return the receipt to you and ask for a more detailed receipt. If you’re unsure if the receipt is sufficient, you can still forward your claim to us manually. We will review it to see whether benefits can be paid, and proceed with the claim.
To submit a manual claim, please complete a claim form, attach your fully itemised receipt/s or account/s and send to us for processing. Claims need to be lodged with CBHS within 2 years of the date of service provision. The benefit will be deposited into your nominated bank account or as a cheque to your health care provider, which will be posted to you. You will receive confirmation of the benefit payment by email or post.
We aim to pay benefits within 5 days of receipt of your claim. We may not meet this service level if we need to contact you to clarify your claim or seek further information.
Note that your hospital will bill CBHS directly for everything except for any excess that you pay (if applicable).
For medical claims, a doctor who participates in an Access Gap Cover agreement might also bill CBHS directly. If your medical practitioner does not participate in an Access Gap Cover arrangement, you should submit your medical claim to Medicare first. Complete a Medicare claim form and a Medicare two-way claim form and they will forward your claim to us to process the remaining benefit, where payable.
CBHS’s claims support service is just one of the areas in which we deliver exceptional member care. If you have any questions about online claiming or submitting claims, contact us directly on 1300 654 123 or email firstname.lastname@example.org