Due to the outbreak of COVID-19, we have restricted our hours from 9am to 6pm (Monday to Friday) Sydney time to help protect our employees and the wider community.
Please note, with effect from Wednesday 23rd March, CBHS buildings in George St Parramatta and York St Sydney CBD are closed until further notice.
We continue to be available on email and telephone during these hours to assist with any enquiries you may have.
Read a full statement from our CBHS Group CEO here.
CBHS Health Fund
Questions? Call Us Now:
1300 654 123
Make sure you know what waiting periods, if any, are applicable to your level of cover
Waiting periods apply to those who are new to private health insurance or those who are already members of the CBHS family - or another fund - and choose to upgrade to a higher level of cover. Parts of waiting periods served within one health fund can be completed in another when a person transfers funds. If you upgrade your level of cover, waiting periods may apply to benefits not previously included within your original cover.
Waiting periods apply to all levels of Hospital Cover and Package Cover and are listed in the table below.
All waiting periods displayed are in calendar months.
Waiting periods apply to all levels of Extras Cover and Package Cover and are listed in the table below.
For more information on waiting periods, please refer to the Health Benefit Fund Rules
* If a member has a pre-existing condition, a waiting period of 12 months will apply before we will pay hospital or medical benefits towards any treatment for that condition.
** Note that upon serving the two month waiting period, members can choose to upgrade their cover (once in a lifetime) and access the higher benefits for hospital psychiatric treatment associated with that cover, without serving an additional waiting period. For more details contact us on 1300 654 123 or by sending an email to firstname.lastname@example.org.
*** Accident means an unexpected or unforeseen event caused by an external force or object resulting in an injury to the body which requires treatment by a medical practitioner, Hospital or dentist (as the context requires) but excludes pregnancy.
A pre-existing condition is an ailment or illness for which the signs or symptoms were evident up to 6 months before a person becomes insured by a policy. It is the opinion of the CBHS appointed doctor that determines whether the signs or symptoms were in existence – that doctor, however, will have regard to any information provided by the member’s doctor.
Members must also wait 12 months to be covered for pre-existing conditions where they upgrade their cover.
CBHS’s claims support service is just one of the areas in which we deliver exceptional member care. If you have any questions about online claiming or submitting claims, contact us directly on 1300 654 123 or email email@example.com
Find out if you're eligible to join by answering these THREE questions.
Have you ever worked (including contracting) for CBA or a CBA Group company?
Has anyone in your family ever worked (including contracting) for CBA or a
CBA Group company?
Was anyone in your family a member of CBHS before 27 March 2017?
You may not be eligible for CBHS Health Fund, but check out our sister fund CBHS Corporate Health.
CBHS Corporate Health brings you the same award-winning service and expert health cover, but is open to everyone.
Visit CBHS Corporate Health
If you have any questions, our friendly team is ready to assist you. Simply call 1300 654 123.
Ready to join the CBHS Health Fund family?
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