This page contains the conditions
of use which apply to your access to and use of the online CBHS Member
Centre including any related transactions you make using this service.
Please
read carefully through the conditions of use. Your use of the Member
Centre signifies your acceptance of these conditions of use. In
addition, your use of the service is conditional upon accepting the
Disclaimer which applies to all CBHS websites and Internet services.
For
the purposes of these terms and conditions, password refers to any
access code or biometric information (e.g. fingerprint or face) stored
on your device to login to the Member Centre.
Access to CBHS Member Centre
Only
the Policy Holder (as defined in the CBHS Health Benefit Fund Rules) is
entitled to use the Member Centre. This person is responsible for the
payment of contributions for a membership. The Policy Holder has the
right to view, change, add or delete items relating to all persons for
whom they pay contributions.
In the event that the Policy Holder
allows access to any other person, CBHS does not accept responsibility
for transactions conducted in the Member Centre. It is the
responsibility of the Policy Holder to protect the security of their
membership number and password.
Online Correspondence
By
registering for the Member Centre the Policy Holder agrees to have
their mail preference set to email and receive correspondence sent by
CBHS electronically.
A new mail notification will be sent to the
Policy Holder’s email address when new correspondence is available in
the Policy Holder’s CBHS Mailbox.
A Policy Holder can change their mail preference at any time via the Member Centre or by contacting the CBHS Member Care Centre.
The
Policy Holder agrees to receive electronic newsletters, promotional
offers and other information related to their health insurance. The
Policy Holder can choose to opt-out from receiving these communications
by updating their preference on the Member Centre or using the
‘unsubscribe’ option within these communications.
Security
The
self-service pages of the Member Centre are protected by 256 bit SSL
encryption to help ensure the confidentiality and integrity of
information passed between the CBHS Server and the Policy Holder’s
browser.
In seeking to use the Member Centre, each Policy Holder
agrees to assist in maintaining the security of their own information by
protecting their membership number and password.
Each Policy Holder further agrees to:
- Change their password upon initial access being granted to the Member Centre;
- Keep their password secure and protected;
- Keep only one record of their password;
- Keep the password record in a separate place to their CBHS membership card;
- Not tell any person their password;
- Not allow any other person to use their password when logging into the Member Centre; and
- Change their password regularly.
The
Policy Holder agrees to contact CBHS immediately when they become aware
of any inappropriate use of membership details or access to their
online details.
General
Information
pertaining to membership made available to a Policy Holder by the Member
Centre may not always be up to date. For example, Remaining limits
shown (where available) do not take into account any unprocessed claims.
However, changes made by a Policy Holder to their membership details
will take immediate effect. For example, a Policy Holder will be
immediately bound by changes made to their bank account details.
All
benefits are payable in accordance with the CBHS Health Benefit Fund
Rules, copies of which are available from the CBHS website or upon
request from CBHS. In the event any information provided by the Member
Centre is inconsistent with the Health Benefit Fund Rules, the Health
Benefit Fund Rules will prevail.
CBHS retains the right to cancel
use of the Member Centre at any time without notice if we believe loss
might be caused to a Policy Holder or CBHS.
Privacy
CBHS
will collect, use and deal with personal and health information in
accordance with the CBHS Privacy Policy. This policy may be accessed on
the CBHS website. In addition to the uses outlined in the CBHS Privacy
Policy, this Website and the Member Centre use ‘cookies’ to provide a
better service.
A ‘cookie’ is a packet of information that allows the server to identify and interact more effectively with other computers.
When
a Policy Holder uses either our Website or Member Centre, we send a
‘cookie’ that gives each computer a unique identification number. A
different identification number is sent each time our site is used.
‘Cookies’ do not identify individuals, although they do identify browser
type and internet service provider.
Each computer may be
configured to accept all cookies, reject all cookies or notify the user
when a cookie is sent. If a Policy Holder rejects all cookies, they may
not be able to use either the CBHS Website or the Member Centre.
For further information about CBHS privacy and information handling practices, please contact us by
- Email at privacy@cbhs.com.au
- Telephone 1300 654 123 and ask for the Privacy Officer;
- Write to the address below:
Privacy Officer
CBHS Health Fund Limited
Locked Bag 5014
Parramatta NSW 2124