General enquiries

Email - help@cbhs.com.au

Phone - 1300 654 123 (Monday to Friday 7am-7pm AEDT)

From overseas - (+61) 2 9843 7600 (Monday to Friday 7am-7pm AEDT)

Fax - (02) 9843 7676

Post - CBHS Health Fund Limited

Locked Bag 5014

Parramatta NSW 2124

Health and Wellness

(Chronic Disease Management & Hospital Substitute Treatment Programs)

Email - wellness@cbhs.com.au

Phone – 02 9685 7567 Fax - (02) 9843 7676

Post - CBHS Health Fund Limited

Attention: Health and Wellness team

Locked Bag 5014

Parramatta NSW 2124

To submit your claims

Email - claims@cbhs.com.au for paper claims

eclaims@cbhs.com.au for eclaims

Post - CBHS Health Fund Limited

Locked Bag 5014

Parramatta NSW 2124

Fax - (02) 9843 7676

CBHS Head Office

Phone - (02) 9843 7666

Post - CBHS Health Fund Limited

Level 5, 79 George St

Parramatta NSW 2150

Australia

Provider relations

Email - providers@cbhs.com.au

Phone - 1300 654 123 (Monday to Friday 7am-7pm AEDT)

Fax - (02) 9843 7677 (Provider Relations direct line)

Post - CBHS Health Fund Limited

Attention: Provider Relations

Locked Bag 5014

Parramatta NSW 2124

Private Health Insurance Ombudsman

Complaints hotline: 1300 362 072 (option 4 for private health insurance)
Health insurance advice - 1300 737 299
Fax - (02) 6276 0123
Email - phio.info@ombudsman.gov.au
Website - www.privatehealth.gov.au
Post - The Private Health Insurance Ombudsman
Office of the Commonwealth Ombudsman
GPO Box 442
CANBERRA ACT 2601

Disputes and Complaints

CBHS Disputes and Complaints Policy:

www.cbhs.com.au/About-Us/Disputes-and-Complaints

Email - complaints@cbhs.com.au

Phone - 1300 654 123 (Monday to Friday 7am-7pm AEDT)

From overseas - (+61) 2 9843 7600 (Monday to Friday 7am-7pm AEDT)

Fax - (02) 9843 7676

Post - CBHS Health Fund Limited

Locked Bag 5014

Parramatta NSW 2124

Do you need more information?

CBHS’s claims support service is just one of the areas in which we deliver exceptional member care. If you have any questions about online claiming or submitting claims, contact us directly on 1300 654 123 or email help@cbhs.com.au