At CBHS we help you manage your health challenges. We believe in offering you the services, support and tools you need to live your best life.
Our Better Living Programs are available to support eligible members towards a healthier lifestyle. Each Better Living Program is subject to its own eligibility criteria.
Contact us for more information and to confirm your eligibility for a program.

Support your health and improve your quality of life with healthcare appliances

CBHS is dedicated to helping our members enjoy healthier, happier lives. So, if you need to buy or hire any approved artificial and healthcare aids, you may be eligible to claim benefits, with a referral from your health professional.

Healthcare appliances can improve your wellbeing in a variety of ways:

Support you through a short-term illness or disease
Help you live better with a disability
Manage chronic illnesses such as asthma or diabetes
Improve conditions like hearing loss.

Artificial aids can also help improve your quality of life and support your recovery at home after surgery.

Statistics

3.6

3.6 million people in Australia suffer from hearing loss

1 in 5

1 in 5 Australians have some form of disability

17%

17% of people with disability use mobility aids

10.7%

10.7% of Australians had asthma in 2020-2021

Things to remember before you hire or buy an artificial or healthcare aid

Any healthcare appliance you need, from hearing aids to a walking frame, must be TGA-approved and purchased from an Australian company with a valid ABN.

All benefits for artificial and healthcare aids will depend on your Extras or packaged cover limits. For more details, check your policy or call our Member Care team on 1300 654 123.

Information on referral letters

Before we can process your claim, you’ll need to provide us with a referral letter. This should confirm why an artificial aid will help treat or monitor your specific health condition. It must also be valid for three years from the date of any previous referral you’ve sent us.

You won’t need a referral if you have a receipt from a healthcare professional such as a physiotherapist, chiropractor, podiatrist or occupational therapist.

Artificial aids

You may need artificial aids to support your rehab after you’ve had surgery or to help you manage a chronic health condition like sleep apnoea.

Artificial aids include:

Splint or cast
Shower chair
Crutches
Walking frame or a wheelchair
Heart rate monitor
CPAP machine.

CBHS also pays benefits on compression garments following surgery as well as orthotics that may improve your mobility.

Healthcare appliances

Helping you to manage illness or disease, these appliances can have a positive impact on your quality of life. They can include one of the following:

A nebuliser or vaporiser to help treat asthma
A continuous glucose monitoring system (CGM) for people with diabetes
A blood pressure monitor.

Please note: CBHS does not pay benefits for exercise equipment, Thera bands from physiotherapists or innersole purchases off-the-shelf.

A word on hearing aids

If you have Top Extras cover or Prestige (Gold) packaged cover, you’ll receive between 70-100% of the cost up to the per service benefits, depending on your cover. And your benefit resets every three years, which means you can replace or upgrade your hearing aids when you need to. However, CBHS will only pay benefits for hearing aid purchases and not accessories such as TV links or consumables like batteries.

On some Extras covers, you’ll also be able to claim for audiology consultation benefits.

Sources for stats: