How to make a claim
Claiming with CBHS Health is fast, simple and efficient, because we’ve made easy and stress-free claiming one of our top priorities for members. You can make a claim on the spot or online.
How to make a claim on the spot
If your service provider has HICAPS or iSOFT facilities, all you need to do is present your membership card and the benefit will be automatically deducted from the total service fee. If you’re visiting one of our Choice Network providers, you may not have any out-of-pocket expenses to pay.How to get started
First, register online through our Member Centre.
Already registered? Head to the App Store or Google Play, search for “CBHS Health” and start your download.
How to make a claim online (Eclaim)
- Enter the Provider Number and choose the Service Type
- Confirm your benefit payment details, so we know where to send the money
- Enter your claim and review the benefit amount (for web claimable items)
- Upload your receipts
- Submit your claim
Dental
Dietary services
Health care aids
Occupational Therapy
Optical
Osteopathy services
Pharmaceutical
Physiotherapy
Podiatry
Psychology
Speech therapy
Wellness benefits.
For hospital claims your hospital will bill CBHS Health directly for everything except for any excess that you pay (if applicable).
For medical claims a doctor who participates in an Access Gap Cover agreement might also bill CBHS Health directly. If your medical practitioner does not participate in an Access Gap Cover arrangement, you should submit your medical claim to Medicare first. Complete a Medicare two-way claim form and they will forward your claim to us to process the remaining benefit, where payable.