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CBHS Health logo
  • Health insurance
    • Types of cover
      • Hospital & Extras
      • Hospital cover
      • Extras cover
      • Packaged cover 
      • Ambulance cover
      • Dependant cover
    • Lifestage cover
      • Singles & couples
      • Families & sole parents
      • Mature families
      • Retirees
    • Why CBHS
      • Why join CBHS
      • Testimonials & stories
      • Member-owned fund
      • Why do I need private health insurance?
    • Health insurance explained
      • Check your eligibility
      • Switching health insurance providers
      • Waiting periods
      • Restricted services
      • Government initiatives
  • Member health
    • Health & wellbeing
      • About health & wellbeing
      • Healthy living
      • Events & resources
      • CommBank Health Hubs
    • Get care
      • About getting care
      • Before your hospital stay
      • Hospital in the home
      • Rehabilitate & recover
    • Managing your health
      • About managing your health
      • Services at home
      • Artificial aids & healthcare aids 
    • Health services
      • Health services A-Z
      • Common procedures
      • Find a service or hospital
  • Tools & support
    • Handy tools
      • Tax statement
      • Member discounts
      • Forms & downloads
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      • Going to hospital
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At CBHS we help you manage your health challenges. We believe in offering you the services, support and tools you need to live your best life.
Health and Wellness Programs are available to support eligible members towards a healthier lifestyle. Each Health and Wellness Program is subject to its own eligibility criteria.
Contact us for more information and to confirm your eligibility for a program.

How to make a claim

Claiming with CBHS Health is fast, simple and efficient.

Claiming with CBHS Health is fast, simple and efficient, because we’ve made easy and stress-free claiming one of our top priorities for members. You can make a claim on the spot or online.

How to Claim

How to make a claim on the spot

If your service provider has HICAPS or iSOFT facilities, all you need to do is present your membership card and the benefit will be automatically deducted from the total service fee. If you’re visiting one of our Choice Network providers, you may not have any out-of-pocket expenses to pay. 

How to get started

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app store cbhs mobile app

First, register online through our Member Centre​. 

Already registered? Head to the App Store or Google Play, search for “CBHS Health” and start your download. 

Go to Member Centre

Kickstart

How to make a claim online (Eclaim)

You can claim online by logging into your Member Centre account and following these five easy steps: 
  1. Enter the Provider Number and choose the Service Type 
  2. Confirm your benefit payment details, so we know where to send the money 
  3. Enter your claim and review the benefit amount (for web claimable items) 
  4. Upload your receipts  
  5. Submit your claim 
Members who claim online typically receive their benefits within 1 – 2 business days. Once you have lodged your Eclaim, you will receive an email confirmation that your claim has been lodged. Once your claim has been assessed, you will receive a benefit remittance confirming your claim benefit.   

Chiropractic
Dental
Dietary services
Health care aids
Occupational Therapy
Optical
Osteopathy services
Pharmaceutical
Physiotherapy
Podiatry
Psychology
Speech therapy
Wellness benefits.
The CBHS Health claiming rules and the terms of use for online claiming are available before you begin the eClaim process in the CBHS Health Member Centre. If you have any questions regarding claiming, please call our Member Care team on 1300 654 123.

For hospital claims your hospital will bill CBHS Health directly for everything except for any excess that you pay (if applicable). 

For medical claims a doctor who participates in an Access Gap Cover (AGC) agreement might also bill CBHS Health directly. We will be unable to reimburse you the AGC benefits if you pay the accounts yourself.

If your medical practitioner does not participate in an AGC arrangement, you should submit your medical claim to Medicare first. Complete a Medicare two-way claim form and they will forward your claim to us to process the remaining benefit, where payable. 

Need some help?

Here at CBHS Health we are committed to providing our members with exceptional service, simple claiming, affordable premiums and high-value products and benefits.

help@cbhs.com.au

Ph: 1300 654 123 (Monday to Friday 8am-7pm AEDT)

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The CBHS Group acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we gather, live and work. We pay our respect to First Nations peoples and their Elders, past and present.

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