How to make a claim

Claiming with CBHS Health is fast, simple and efficient.

Claiming with CBHS Health is fast, simple and efficient, because we’ve made easy and stress-free claiming one of our top priorities for members. You can make a claim on the spot or online.

How to Claim

How to make a claim on the spot

If your service provider has HICAPS or iSOFT facilities, all you need to do is present your membership card and the benefit will be automatically deducted from the total service fee. If you’re visiting one of our Choice Network providers, you may not have any out-of-pocket expenses to pay. 

How to get started

google play cbhs mobile app
app store cbhs mobile app

First, register online through our Member Centre​. 

Already registered? Head to the App Store or Google Play, search for “CBHS Health” and start your download. 

Go to Member Centre

Dietary services
Health care aids
Occupational Therapy
Osteopathy services
Speech therapy
Wellness benefits.
The CBHS Health claiming rules and the terms of use for online claiming are available before you begin the eClaim process in the CBHS Health Member Centre. If you have any questions regarding claiming, please call our Member Care team on 1300 654 123.

For hospital claims your hospital will bill CBHS Health directly for everything except for any excess that you pay (if applicable). 

For medical claims a doctor who participates in an Access Gap Cover agreement might also bill CBHS Health directly. If your medical practitioner does not participate in an Access Gap Cover arrangement, you should submit your medical claim to Medicare first. Complete a Medicare two-way claim form and they will forward your claim to us to process the remaining benefit, where payable. 

Need some help?

Here at CBHS Health we are committed to providing our members with exceptional service, simple claiming, affordable premiums and high-value products and benefits.

Ph: 1300 654 123 (Monday to Friday 7am-7pm AEDT)