About getting care

If you’re affected by illness, injury or disease, we’re here to help.

Our guidance and support can start well before you go into hospital and continue long after you come home. With waiting times for elective surgery on the rise in public hospitals*, your CBHS Hospital or package cover has never been more vital.

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We’re here to help you.

We can guide you to specialists who offer no-gap options, advise on agreement hospitals, check what you’re covered for and explain everything you need to know about informed financial consent. We might even be able to help you avoid a hospital admission altogether.

We also have a wealth of resources on our website to help you understand common diseases and find out how they could be treated.

If there’s anything you don’t understand, or anything you need to know, call our Member Care team on 1300 654 123.


More Australians are undergoing elective surgery and receiving emergency department care in public hospitals and waiting times are growing longer in most states and territories
Australian Institute of Health and Welfare, Dec 2019




890,000 patients were added to public hospital elective surgery waiting lists during 2018-19

11 million

There were more than 11 million admissions to hospital, with 4.5 million admitted to private hospitals.


3.8% was the average rise in hospitalisations between 2013-14 and 2017-18.


4% of Australians wait over a year for orthopaedic surgery in the public system.
Source: AIHW

Clinical Concierge

This service is extended to all members during COVID-19, but generally supports our most vulnerable members in times of need. Find out how we can help you navigate your way through the healthcare system to access the right resources and support you need.
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Hospital alternatives

Learn all about the ways we can help you stay out of hospital, or return home sooner, through clinical services that can be safely delivered at home. We might even be able to help you avoid a hospital stay altogether.
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Planning your hospital stay

Get all the information you need to prepare for a stay in hospital, from finding no-gap specialists, choosing hospitals and making sure you’ve got informed financial consent to avoid any unexpected bills. We can help you check your cover and understand your options.

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Recovery and rehab at home

We have programs to help you prepare for a hospital admission and others to support your recovery after an operation. Many of these programs can be safely delivered in your own home.
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All information contained in this article is intended for general information purposes only. The information provided should not be relied upon as medical advice and does not supersede or replace a consultation with a suitably qualified healthcare professional.