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Get a quote
CBHS Health logo
  • Health insurance
    • Types of cover
      • Hospital & Extras
      • Hospital cover
      • Extras cover
      • Packaged cover 
      • Ambulance cover
      • Dependant cover
    • Lifestage cover
      • Singles & couples
      • Families & sole parents
      • Mature families
      • Retirees
    • Why CBHS
      • Why join CBHS
      • Testimonials & stories
      • Member-owned fund
      • Why do I need private health insurance?
    • Health insurance explained
      • Check your eligibility
      • Switching health insurance providers
      • Waiting periods
      • Restricted services
      • Government initiatives
  • Member health
    • Health & wellbeing
      • About health & wellbeing
      • Healthy living
      • Events & resources
      • CommBank Health Hubs
    • Get care
      • About getting care
      • Before your hospital stay
      • Hospital in the home
      • Rehabilitate & recover
    • Managing your health
      • About managing your health
      • Services at home
      • Artificial aids & healthcare aids 
    • Health services
      • Health services A-Z
      • Common procedures
      • Find a service or hospital
  • Tools & support
    • Handy tools
      • Tax statement
      • Member discounts
      • Forms & downloads
      • CBHS mobile app
      • Going to hospital
    • How to
      • Pay my bill 
      • Refer a friend or family
      • How to claim
    • Updates
      • CBHS news
      • Service updates
    • Find a provider
      • Hospital search
      • Access Gap Cover
      • HICAPS provider search
      • Choice Network provider
  • Mind & body
Member login icon Login GET A QUOTE
  • Home
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At CBHS we help you manage your health challenges. We believe in offering you the services, support and tools you need to live your best life.
Health and Wellness Programs are available to support eligible members towards a healthier lifestyle. Each Health and Wellness Program is subject to its own eligibility criteria.
Contact us for more information and to confirm your eligibility for a program.

Forms & downloads

CBHS members enjoy warm, personal member service and easy claiming.

Forms and Downloads

Brochures, guides and important links

To make the most of your membership, these brochures and guides are designed to help you better understand CBHS' values, programs and products.

Access Gap Cover

Product information brochure

CBHS Health Benefit Fund Rules

Access Gap Cover

CBHS’ Access Gap Cover scheme is one of the many ways CBHS is delivering outstanding value to our members. CBHS’ Access Gap Cover scheme was set up to minimise or eliminate out-of-pocket expenses for members when accessing medical treatment or products.

Read more about Access Gap Cover

Product information brochure

This brochure provides a comprehensive overview of CBHS’ services and products. You can find out more about the benefits of joining the CBHS family, your eligibility to join, and how to join CBHS. Written in plain and clear language, the brochure also contains valuable information on CBHS’ Choice Network, government initiatives, claiming, and other programs we offer.

CBHS offers a wide variety of policy options to meet you at your life stage. If you’re unsure about the type of cover you need, this brochure helps you understand the cover options we provide.

Product information brochure

CBHS Health Benefit Fund Rules

Our Fund Rules cover our governing principles, the use of funds, membership, contributions, benefits, hospital treatment, and other aspects of our services.

CBHS Health Benefit Fund Rules

Download claim forms

CBHS members enjoy easy claiming.

Claim online

Save time by claiming online via our secure Member Centre or download our mobile app.

CLAIM ONLINEDOWNLOAD

CBHS claims form

Use this form to claim benefits for all health insurance items including Hospital, Extras and medical services.

DOWNLOAD

Health management program authorisation form (HMPA)

If you’re claiming benefits for health management programs, you should include this form with your claim. Ask your health care provider to complete the relevant sections of the form.

DOWNLOAD

Medicare claim form

Submit your claims to Medicare by using this form.

DOWNLOAD

Medicare two-way claim form

Use this form for providers who do not participate in Access Gap Cover, and bill you directly. This form allows Medicare to forward your claim to us for payment of remaining benefits after they have processed your claim.

DOWNLOAD

Medicare rebate form

Use this form if you’d like to receive the Australian Government Rebate on private health insurance as a reduced premium. Lodge your completed form with CBHS.

DOWNLOAD

Membership application form

Use the membership application form if you’d like to become a member of CBHS.

DOWNLOAD

CBHS direct debit service agreement

DOWNLOAD

Product sheets

We recognise that life changes and we’ve designed our policies with flexibility in mind. CBHS offers a wide variety of policy options to meet you at your life stage, and it's easy to upgrade or downgrade your level of cover over time.^

These plain-english product sheets are designed to help you understand your cover and benefits, as well as any exclusions or restrictions.

^Waiting periods may apply.

PACKAGED COVER

KickStart (Basic Plus)

We’ve made choosing cover even easier with KickStart (Basic Plus), a cost-effective Hospital and Extras cover tailored for individuals seeking a handpicked selection of common services like dental and optical, without the need for pregnancy-related coverage.

Download KickStart (Basic Plus) product sheet

HOSPITAL COVER

Starter Basic Plus Hospital

A basic level private Hospital cover which includes some common treatments for younger people and allows members to avoid the Medicare Levy Surcharge.

Download Starter Basic Plus Hospital product sheet


Value Bronze Plus Hospital

A budget-friendly Hospital cover with various excess options that provides cover for common treatments as well as unexpected health needs like chemotherapy, lung and chest conditions.

Download Value Bronze Plus Hospital product sheet


Everyday Silver Plus Hospital

A mid-level Hospital cover offering the comfort of knowing there's coverage for treatments such as heart and vascular, and rehabilitation services. We've excluded high-cost services such as pregnancy and joint replacement to help keep things more cost-effective.

Download Everyday Silver Plus Hospital product sheet


Advanced Silver Plus Hospital

A premium Hospital cover developed for mature adults, established families, or anyone else seeking a high level of protection while excluding services like pregnancy, birth, and weight loss surgery.

Download Advanced Silver Plus Hospital product sheet


Complete Gold Hospital

Our highest level of Hospital cover, offering more peace of mind and confidence. This comprehensive option offers flexibility with various excess options. It's ideal for those adding to their family or seeking top-tier protection.

Download Complete Gold Hospital product sheet

EXTRAS COVER

Essential Extras

Essential Extras offers Extras cover at an affordable price. Included are benefits for preventative dental, wellness benefits and basic cover for dental, optical, chiropractic and physiotherapy.

Download Essential Extras product sheet


Intermediate Extras

Intermediate Extras is suitable for those who want benefits for common services and treatment. It includes generous service limits, cover for preventative dental services, and wellness benefits.

Download Intermediate Extras product sheet


Top Extras

Top Extras is our premium Extras product, providing generous coverage for a comprehensive range of services and treatments.

Download Top Extras product sheet

Provider forms and links

Sometimes, CBHS may need to obtain information directly from providers like hospitals, doctors and other health professionals.
Providers can find these forms below.

Recognised provider terms & conditions

These terms and conditions set out the conditions on which CBHS recognises providers for the purpose of paying benefits for Extras services.

DOWNLOAD

HELPER registration form

This form is used to authorise hospitals and their staff to access CBHS’ Hospital Extranet Link for Patient Eligibility Records. The HELPER system gives named individuals online access to private patient eligibility.

DOWNLOAD

Pre-existing condition form

Members may also need to submit this form if they have joined or upgraded their level of Hospital cover in the past 12 months. This medical report allows CBHS’ medical advisors to check whether the member’s condition is a pre-existing condition and determine whether it is covered for the member.

DOWNLOAD

Accident/Injury/Condition Form

The Accident/Injury/Condition Form allows CBHS to access the member’s claim in relation to an accident, injury or condition. You’ll need to outline the nature of the injury or condition and provide other relevant details such as date of occurrence and whether the injury occurred at work.

DOWNLOAD

Pharmaceutical Information Request Form

Use this form to request information from your doctor in regards to consideration of a pharmacy benefit that is not normally payable.

DOWNLOAD

Hospital special consideration forms

Sound processor replacement form

High cost drugs application form

Insulin pump replacement upgrade form

High cost medical device application form

On some occasions, CBHS may need to obtain information directly from providers such as hospitals, doctors and other health professionals. These are the forms used for HELPER registration, hospital payments, hospital special consideration, information release authorisation, medical practitioner certificates and accident/injury/condition forms.

Did you find what you needed?

If not, our Member Services team is happy to help. Call us on 1300 654 123 or email help@cbhs.com.au

  • Health insurance
      • Extras cover
      • Packaged cover 
      • Ambulance cover
      • Why join CBHS
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The CBHS Group acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we gather, live and work. We pay our respect to First Nations peoples and their Elders, past and present.

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