Hospital quality, outside of the hospital

From chemotherapy and dialysis to IV infusions and complex wound care, there are many services that we can provide in the comfort of your own home.

This can shorten a hospital stay or in some cases even help avoid it altogether. The benefits are obvious – less stress, more privacy and convenience, greater comfort, no travel, no parking fees and the ability to rest and sleep in your own bed. And there’s nothing quite like your own bed when you’re trying to recover. Plus, you get to stay close to family, friends and pets – which might help alleviate the anxiety of needing treatment.

Hospital Alternatives

Who can access hospital alternative treatment?

You’ll need to hold Hospital or package cover, and your treating doctor will need to approve your suitability to participate. There is no extra charge if the services are an appropriate substitute for treatment that would have been fully covered in hospital under your level of cover.

Call our Wellness Team on 1300 174 534 or email to find out more.



We paid 1,177 claims for Hospital Substitute Treatments in FY19


Care at home has a 20% lower rate of mortality than care as a hospital inpatient.


A 25% lower rate of re-admission compared to in-hospital care.


More than 605,000 days of HITH care were provided in Australia in FY16.

Kristine’s story

CBHS made it possible for Kristine to receive professional support at home, which meant she could leave hospital sooner.

“I was transferred to a private hospital in Minchinbury. Literally as soon as I got into my room, CBHS rang me to see how I was, and told me about the additional support services that I didn't even know existed. I spent three weeks at Minchinbury, with a stint back in Westmead for an infection, then back to Minchinbury.

By October 2018, I was home. CBHS organised home help, physio, nursing, a dietitian and a mental health nurse. It was fantastic and every single person was lovely and did their job well.

My physio, Jenkin, was fantastic. It was like we were old friends. She made a huge difference to my mobility. I am now walking with some mobility aids but getting there. If I didn't have CBHS I doubt very much that I would be walking now.” 

Chemotherapy and infusions

Chemotherapy and infusions for cancer, multiple sclerosis, rheumatoid arthritis, Crohn’s and many other conditions can all be given at home. This cuts out the need to leave the house and travel to appointments, reduces stress and helps you relax in the comfort of your own home while you’re undergoing treatment.

Highly trained specialist nurses oversee the treatment of over 140 different infusions. They know that people with cancer and other chronic diseases may be immunocompromised, so they always take extra precautions to protect you and your family.

Call our Wellness Team on 1300 174 534 or email to check which chemotherapy treatments and which immunotherapies are covered under CBHS Hospital cover.

Cancer support program

Our cancer support programs are designed to improve your quality of life and ability to perform home and work-related tasks. The program involves home support from psychologists, exercise physiologists and dietitians who are experienced in dealing with the complex needs of cancer patients.

For members who live in rural and remote areas, the entire 12-week program can be administered by video consults and other digital health tools.


Member feedback on our cancer support program:

“I am sure that this has helped my recovery through a very unfamiliar medical journey.”

 “I consider this service vital as often doctors don’t have time to give. And it is during the time away from the doctor that you have questions.”

“Thank you so very much for your constant and reliable support over the past 12 months. You have made this intense cancer journey a lot easier.”

Members who took part in the cancer support program rated the program highly:

Hospital Alternatives


Home dialysis has been safely performed in Australia since the 1970s and studies have shown that dialysis at home generally has better outcomes than hospital-based treatments.

According to Kidney Health Australia, patients who receive dialysis at home enjoy improved quality of life, lower mortality rates, reduced depression and improved sleep, and they are more likely to continue working.

Our recognised provider, Dialysis Australia, is the leading provider of home dialysis treatments. The treatments are fully supervised by a registered nurse who stays with you throughout the process, and accommodates flexible treatment times.

98% of people who used Dialysis Australia’s home dialysis services rated their experience as excellent or outstanding.

97% found that flexibility in the treatment days and times accommodated their needs.

Dialysis Australia can determine your medical suitability for home dialysis in conjunction with your treating specialist.

Some people are even able to self-dialyse eventually, which can take up to 12 weeks to learn. Dialysis Australia can provide more information about self-dialysis if that is something you’re interested in.

Home dialysis treatments are covered if you hold an appropriate level of CBHS Hospital cover. CBHS is covering any additional cost of home-based treatments during the COVID-19 pandemic on an ex-gratia basis.

Dialysis at home
Nursing and wound care

Nursing and wound care

Complex and chronic wounds, including those that haven’t healed properly after surgery, may be able to be treated at home. This includes ulcers, pressure sores, burns, and abscesses.

Specialist wound care nurses can dress and pack wounds including those which need negative pressure therapy or VAC dressings, manage drains, deliver IV antibiotics, manage medications and develop treatment plans, all from the comfort of your own home.

Caring for complex or chronic wounds at home can shorten your hospital stay, or sometimes help you avoid it altogether. 

Mental health

Therapy at home

Needing mental health treatment can be a confusing and stressful time, and when you need acute care going to hospital can be very daunting. If appropriate for your condition, you may be able to receive treatment in your home, without needing to stay on a ward. Specialised mental health nurses are available to help with acute or chronic mental health conditions. They can visit you at home to offer nursing care, psychological support and help with medications. They can also provide phone or video consultations. If you’re eligible, you’ll also have access to 24-hour phone support.

Early mental health intervention at home may help to prevent a hospital admission. So, it’s best to not to delay getting in touch.

If you’re keen to better manage your condition from home, we offer Better Living mental health support programs. Mental Health Navigator from Best Doctors can also help to confirm or reassess your diagnosis and improve your mental health through access to psychologists and psychiatry. 

Transcranial magnetic stimulation (TMS) as an outpatient

CBHS partners with industry experts, TMS Clinics Australia whose mission is to use technology to bring happiness back into people’s lives. This partnership means eligible members no longer need to stay overnight in hospital to receive benefits for TMS treatment. While this service isn’t strictly ‘in the home’, it does mean that you won’t need to go into hospital.

Through the TMSA clinics, which are located throughout Australia’s East Coast, you can have your session and go about the rest of your day as usual. The whole process takes no more than one hour. There are no waiting lists and TMS Clinics Australia has hospital-grade, ISO-quality accreditation at each clinic.

Your psychiatrist will need to determine whether outpatient TMS treatment is appropriate for you, and if so, they will be kept up to date throughout your treatment.

Got questions about any of these mental health services?

Call 1300 654 123 and ask for the Health and Wellness team.

If you need immediate help, call Lifeline on 13 11 14.

Palliative care

It’s not uncommon for people to want to spend their last days in the comfort of their own home. We can arrange for a palliative care nurse to care for someone with terminal illness in the comfort of their own home.

Palliative care nurses can help individuals and their families through the final stage of life. They can monitor and manage pain, administer medication and help with personal care such as bathing and dressing.

Palliative care nurses are experienced in dealing with grief, fear and anxiety. They work to preserve dignity and choice in end of life care.

Call our Wellness team on 1300 174 534 for more details.

Knee and hip replacements

We’re partnering with 360 Knee Systems (360KS), an orthopaedic technology group which specialises in supporting you through a total joint replacement. The 360KS program is designed to get you back into the comfort of your home sooner, avoiding an extended stay in hospital rehabilitation. Research shows that there is no difference in outcomes following a total joint replacement if you return directly home after surgery.

The 360KS pathway starts with the right pre-rehabilitation to prepare you for surgery and help reduce your length of hospital stay.

The care before and after surgery is via a combination of face-to-face and video consults and is supported by daily monitoring. You get a technology pack including an iPad and an activity monitor so your physiotherapist can see your step count, wound healing, exercise and pain levels remotely.

The 360KS system currently caters to knee and hip replacements, with other procedures to come. Read more details about this program, or if you’d like to discuss having your knee or hip replacement with 360KS, contact or call us on 1300 174 534. You’ll also need to hold an appropriate level of CBHS Hospital or package cover.

Knee and hip replacements