At CBHS we help you manage your health challenges. We believe in offering you the services, support and tools you need to live your best life.
Our Better Living Programs are available to support eligible members towards a healthier lifestyle. Each Better Living Program is subject to its own eligibility criteria.
Contact us for more information and to confirm your eligibility for a program.
We have contacted all members who are eligible to receive the cashback. This includes members (current or former) who held an active Hospital or packaged policy for the entire period of 1 July 2021 to 30 June 2022.
If you held an active Hospital or packaged policy for the entire period of 1 July 2021 to 30 June 2022, but have since left CBHS, you’re still eligible for the cashback. We’ll use the bank account details on file to deposit your funds.
No. To be eligible, current or former members must have held an active Hospital or packaged policy for the entire period of 1 July 2021 to 30 June 2022.
Your individual cashback amount is based on your membership (e.g. single, couple, sole parent or family), policy type and tier (e.g. Gold/Silver/Bronze/Basic Hospital or packaged cover) you held with us between the period of 1 July 2021 to 30 June 2022.
We’ll pay the funds to the nominated bank account we pay your claims into, during the month of December. All payments will be processed by 31 December 2023. The reference will be ‘CBHS CASHBACK’.
From the day of receiving the remittance advice in the Member Centre, please wait up to three business days for the cashback payment to be processed.
To change the nominated bank account we pay your claims into, please contact our Member Services Specialists on 1300 654 123 (Mon - Fri 8am - 7pm) or log in to the Member Service Centre.
Members who held Ambulance Only cover are excluded from this cashback, as they continued to have full cover during this period and throughout the pandemic. For members with Extras, we provided cashbacks totalling nearly $11m, in 2020 and 2021.