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Offer

We’re giving back a further $15m to our members

We’re giving back a further $15 million to eligible members, bringing the total COVID support package to $62 million. This is our largest cashback and reflects our commitment to pass on any claims savings from COVID to members. We cover the most frequently asked questions below.

FAQs

Am I eligible to receive the cashback?

We have contacted all members who are eligible to receive the cashback. This includes members (current or former) who held an active Hospital or packaged policy for the entire period of 1 July 2021 to 30 June 2022.

What if I have left CBHS?

If you held an active Hospital or packaged policy for the entire period of 1 July 2021 to 30 June 2022, but have since left CBHS, you’re still eligible for the cashback. We’ll use the bank account details on file to deposit your funds.

Am I eligible if I only held cover for part of FY22?

No. To be eligible, current or former members must have held an active Hospital or packaged policy for the entire period of 1 July 2021 to 30 June 2022.

How much do I get back?

Your individual cashback amount is based on your membership (e.g. single, couple, sole parent or family), policy type and tier (e.g. Gold/Silver/Bronze/Basic Hospital or packaged cover) you held with us between the period of 1 July 2021 to 30 June 2022.

How and when will I receive my cashback?

We’ll pay the funds to the nominated bank account we pay your claims into, during the month of December. All payments will be processed by 31 December 2023. The reference will be ‘CBHS CASHBACK’.

From the day of receiving the remittance advice in the Member Centre, please wait up to three business days for the cashback payment to be processed.

To change the nominated bank account we pay your claims into, please contact our Member Services Specialists on 1300 654 123 (Mon - Fri 8am - 7pm) or log in to the Member Service Centre.

Why are Ambulance and Extras only covers excluded?

Members who held Ambulance Only cover are excluded from this cashback, as they continued to have full cover during this period and throughout the pandemic. For members with Extras, we provided cashbacks totalling nearly $11m, in 2020 and 2021.

What if my question isn’t covered here?

For any additional information, please contact our Member Services Specialists on 1300 654 123 (Mon-Fri 8am-7pm) or email us on help@cbhs.com.au.