At CBHS we help you manage your health challenges. We believe in offering you the services, support and tools you need to live your best life.
Health and Wellness Programs are available to support eligible members towards a healthier lifestyle. Each Health and Wellness Program is subject to its own eligibility criteria.
Contact us for more information and to confirm your eligibility for a program.
A digital membership card: It’s here!
Australians are increasingly embracing the digital wallet, and paying for everything from coffee to clothes, directly from their phones. That means leaving the bulky physical bags, wallets and purses at home!
We’ve been working hard to bring you an easy, convenient new way to claim: You can now access your CBHS digital card directly from your smartphone. Just tap to pay for Extras services and claim your benefits on the spot. No need to carry a physical card or submit claims later. And it works on both Apple and Android devices.
What are the benefits?
- Always with you, wherever your phone is
- Protected by phone security (e.g. Face ID, fingerprint, PIN)
- No waiting to have your claim paid
- Less plastic cards = more sustainable for the environment
- Your digital card will automatically update if you change your policy details – no waiting on a replacement card
- Available immediately after joining
- No need to remember your physical card or bring a wallet!
Getting started is a quick process too
- First, ensure you’re registered for our Member Centre.
- Already registered? Download the CBHS app from the Apple App Store or Google Play Store.
- Got the app? Make sure it’s the latest version. Log in and click ‘Digital card’ in the navigation. If you have an Apple device you can then add your digital card to your Apple wallet.
You’re now ready to go!
How do I use my digital membership card at a provider?
Just like paying for your groceries with the tap of your phone, it's easy!
- For Apple users: Open your Apple Wallet and select your CBHS card. Double-click the right side button and you’re ready to tap on the terminal reader.
- For Android users: Log in to the CBHS app and click ‘Digital Card’ in the navigation. Hold your device near the terminal reader.
If you have multiple members on your policy, select who you’re claiming for by opening the card, then tapping the ellipsis (…) and then selecting ‘View Patient ID’. Choose the correct member.
Once you successfully scan your digital card, you’ll see a confirmation on your phone screen. You can then simply pay the gap (if there is one).
Do I still need my physical CBHS membership card?
Your physical card still works, and you can keep using it to claim. The digital card simply gives you a more convenient option if you prefer to use your phone.
It may be helpful to keep your plastic card as a backup, in case you don’t have a stable internet connection or your phone battery dies.
Help and support
Head to our digital card page for full details on how to download and use your card, as well as some helpful FAQs.
Got more questions? Contact our Member Services team on 1300 654 123
or at help@cbhs.com.au.