Support for members affected by Cyclone Alfred

Severe weather conditions from Cyclone Alfred have impacted parts of South East Queensland and Northern New South Wales. CBHS is committed to supporting members who have been impacted in these regions during March 2025.

Our CBHS Premium Relief Program is now in place to support members

If you have been directly and adversely affected by Cyclone Alfred, you may be eligible for support from CBHS under our Premium Relief Program. Eligible members can receive three months’ premium relief, or choose to suspend their policy for up to two years due to financial hardship.

Eligibility

To be eligible, you must have held Hospital cover or combined Hospital and Extras cover with CBHS for a continuous 12-month period, be financially up to date at the time of application and have been directly and adversely affected by Cyclone Alfred. You must also be eligible to receive Federal or State Government Disaster Recovery Funding Arrangements for severe weather and flooding and provide a copy of your approval to be considered for premium relief.

Applications

Applications for the CBHS Premium Relief Program close on 31 May 2025 (terms and conditions apply, see below). Alternatively, you can choose to suspend your policy for up to two years due to financial hardship. Standard terms and conditions apply under our Health Benefit Fund Rules.

To apply for the CBHS Premium Relief Program, temporary suspension of your policy, or to find out more, please get in touch at financialassistance@cbhs.com.au with:

• your full name and CBHS membership number
• your residential address
• a copy of your Federal or State Government Disaster Recovery Funding approval

Extra mental health and wellbeing support

If you feel like you need a little extra mental health care and support during these times, these crisis centres are available 24/7:

• Lifeline Australia 13 11 14
• Beyond Blue 1300 22 4636

As always, our members are at the heart of everything we do. We hope that this practical support program can help ease some of the burden for our impacted members, as they rebuild and recover from this weather event.

Terms and conditions for CBHS Premium Relief Program:

• Applications for the Premium Relief Program will be available from 14 March 2025 until 31 May 2025 (end date may be subject to change).
• Eligible members will receive up to three months’ premium relief from the date their application is approved.
• Eligible members can choose to suspend their policy for up to two years based on financial hardship (suspension terms and conditions will apply). A suspension of membership for a period of two years will not count towards a member’s ‘Days of Absence’ for the purposes of Lifetime Health Cover calculations.
• Members must have held Hospital, Hospital and Extras or packaged cover with CBHS for a continuous 12-month period and have been financial at the time of application for the program.
• This program is only open to members who have received the Federal or State Government assistance for cyclone damage. Members will need to provide a copy of the approval letter from the Government and are still residing in a cyclone affected area.
• The program is limited to one relief period per membership only.
• Private health insurance rebate is not claimable during this contribution relief period.
• This program is not transferable or exchangeable and cannot be taken as cash.
• CBHS International members are not eligible for this program.