Digital cards for adult dependants will be available in the coming months. We’ll be notifying members with dependants once this feature is ready!

It may be helpful to keep it as a backup, for example, if:

• you have no access to internet, or
• your phone battery is flat

Otherwise, you can tap your digital card from your device at healthcare appointments instead of using your physical card.

Yes, if your provider has point-of-service claiming facilities, simply present your digital CBHS card like you would with your physical card and they’ll take the benefit off the total service fee gap. When visiting one of our Choice Network providers, you may not have any expenses at all.

You can use your CBHS digital card at any Extras provider with a HICAPS card terminal, in the same way you would tap your plastic card (similar to tapping your bank card).

You can only access your own digital card on your device. In the coming months, dependants listed on your policy who are over 18 will be able to access their own individual digital card. If you have multiple members on your policy, you can select the correct one by tapping ‘View Patient ID’ when viewing your digital CBHS card.

The CBHS card is currently available for Apple and Android users. Make sure, you have the latest CBHS app to access the digital card.

You can access your CBHS digital card through the CBHS app. You'll need the latest version of the app, click on Digital Card in the navigation or quick links. If you have an Apple device and have already added it to your Apple Wallet, you can head straight there.

If you add or remove someone, update your name, or make any other policy changes, your digital card will automatically update to reflect the new details. You don't need to do anything - your CBHS digital card is designed to update in real time whenever your policy information changes.

Once your digital card is scanned, you will see a confirmation on your phone screen. 

If your claim is successful: 

• the benefit amount is automatically calculated
• your claim will be processed 
• you will only pay the gap (if applicable). 

To access your Android card click Digital Card in the CBHS app navigation, or quick links. The functionality to add to Google Wallet is not yet available in the CBHS app.