• Health insurance
    • Types of cover:
      • Hospital & Extras
      • Hospital cover
      • Extras cover
      • Packaged cover 
      • Ambulance cover
      • Dependant cover
      • GET A QUOTE
    • Lifestage cover:
      • Singles health insurance
      • Couples health insurance
      • Families health insurance
      • Sole parent health insurance
    • Why CBHS:
      • Why join CBHS
      • Testimonials & stories
      • Member-owned fund
      • Why do I need private health insurance?
    • Health insurance explained:
      • Check your eligibility
      • Switching health insurance providers
      • Waiting periods
      • Restricted services
      • Government initiatives
  • Member health
    • Health & wellbeing:
      • About health & wellbeing
      • Healthy living
      • Events and resources
      • CommBank Health Hubs
    • Get care:
      • About getting care
      • Before your hospital stay
      • Clinical concierge
      • Hospital in the home
      • Rehabilitate and recover
    • Managing your health:
      • About managing your health
      • Better Living programs
      • Services at home
      • Best Doctors
      • Artificial aids and healthcare aids 
    • Health services:
      • Health services A-Z
      • Common procedures
      • Find a service or hospital
  • Tools & support
    • Handy tools:
      • Tax statement
      • Member discounts
      • Forms & downloads
      • CBHS mobile app
      • CBHS news
      • Going to hospital
    • How to:
      • Pay my bill 
      • Refer a friend or family
      • How to claim
    • Find a provider:
      • Hospital search
      • Access Gap Cover
      • HICAPS provider search
      • Choice Network provider
  • Mind & body
  • Open
Member login
  • Health insurance
    • Types of cover:
      • Hospital & Extras
      • Hospital cover
      • Extras cover
      • Packaged cover 
      • Ambulance cover
      • Dependant cover
    • Lifestage cover:
      • Singles health insurance
      • Couples health insurance
      • Families health insurance
      • Sole parent health insurance
    • Why CBHS:
      • Why join CBHS
      • Testimonials & stories
      • Member-owned fund
      • Why do I need private health insurance?
    • Health insurance explained:
      • Check your eligibility
      • Switching health insurance providers
      • Waiting periods
      • Restricted services
      • Government initiatives
  • Member health
    • Health & wellbeing:
      • About health & wellbeing
      • Healthy living
      • Events and resources
      • CommBank Health Hubs
    • Get care:
      • About getting care
      • Before your hospital stay
      • Clinical concierge
      • Hospital in the home
      • Rehabilitate and recover
    • Managing your health:
      • About managing your health
      • Better Living programs
      • Services at home
      • Best Doctors
      • Artificial aids and healthcare aids 
    • Health services:
      • Health services A-Z
      • Common procedures
      • Find a service or hospital
  • Tools & support
    • Handy tools:
      • Tax statement
      • Member discounts
      • Forms & downloads
      • CBHS mobile app
      • CBHS news
      • Going to hospital
    • How to:
      • Pay my bill 
      • Refer a friend or family
      • How to claim
    • Find a provider:
      • Hospital search
      • Access Gap Cover
      • HICAPS provider search
      • Choice Network provider
  • Mind & body
GET A QUOTE Member Login
  • Home
  • Tools & support
  • Find a Provider
  • Recognised providers

At CBHS we help you manage your health challenges. We believe in offering you the services, support and tools you need to live your best life.
Our Better Living Programs are available to support eligible members towards a healthier lifestyle. Each Better Living Program is subject to its own eligibility criteria.
Contact us for more information and to confirm your eligibility for a program.

Recognised providers

We can only pay benefits if you use a recognised provider.
recognised providers

Proudly not-for-profit since 1951.

We turned 70 at the beginning of 2021. Seventy years of providing the highest value health insurance will teach you a thing or two about health and loyalty. We are proud to say that after more than 70 years, we still exist to bring you value every day. Simply put; our loyalty is to you and your health is our priority.

Are you planning to claim for a treatment or service under Extras (such as acupuncture or physiotherapy)?  We can only pay benefits if you use a recognised provider.

Some recognised providers are also members of our CBHS Choice Network. These providers may also reduce or remove gap payments for selected Extras.

Find out more about the CBHS Choice Network.

Providers registered with Medicare Australia

Providers registered with Medicare Australia are all recognised providers.

This could include the following healthcare professionals:

AudiologistExercise physiologistPhysiotherapist
ChiropractorOccupational therapistPodiatrist
Dental prosthetistOptometristPsychologist
DentistOsteopathSpeech pathologist
Dietician  

Providers registered with AHPRA

If your provider is registered with the Australian Health Practitioner Regulation Agency (AHPRA), they are a recognised provider.

These services can include:

  • Acupuncture
  • Chinese herbal medicine

Complementary and alternative therapies

Providers who belong to relevant associations and/or boards are recognised providers.

They must also have:

  • Relevant qualifications for the service provided
  • Current Professional Indemnity Insurance Certificate of Currency
  • Current Senior First Aid Certificate

Rule 10 of the Private Health Insurance (Accreditation) Rules 2011 applies to complementary or alternative providers. This rule requires the provider or treatment to meet each of the following criteria.

  • The standard for treatment is that the complementary or alternative therapy health care provider (among others) providing the treatment must be a member of a professional organisation which covers health care practitioners who provide that type of treatment (the profession).
  • The professional organisation must be a national entity which has membership requirements for the profession.
  • The professional organisation must provide assessment of the health care provider in terms of the appropriate level of training and education required to practise in that profession.
  • The professional organisation must administer a continuing professional education development scheme in which the health care provider is required, as a condition of membership, to participate.
  • The professional organisation must maintain a code of conduct which the health care provider must uphold in order to continue to be a member.
Massage therapies:
Oriental therapies:
Deep tissue
Acupressure
Lymphatic drainage
Chinese massage
Myotherapy 
Remedial 
Sports 
Swedish 
Therapeutic  

Provider recognition and other services

These providers must also meet our recognition criteria for us to pay benefits.

Dental hygienistOptical dispenser
Dental technicianOrthotist
Diabetes educatorOrthoptist
Lactation consultant 

We don’t recommend practitioners to you, and we don’t participate in the clinical relationship between you and your provider. We are not responsible for the outcome of clinical services provided or not provided by recognised providers. The extent of our responsibility, as a health insurer, is to determine whether or not to pay fund benefits. In doing so, we act in accordance with the CBHS Health Benefit Fund Rules and the applicable Government regulations.

Need more information?

If you have any questions about hospitals, online claiming or submitting claims, please call us on 1300 654 123 or email help@cbhs.com.au

  • Health insurance
      • Extras cover
      • Packaged cover 
      • Ambulance cover
      • Why join CBHS
      • Member-owned fund
  • Member health
      • Healthy living
      • About getting care
      • About managing your health
      • Health services A-Z
      • Mind & body
  • Tools & support
      • How to claim
      • Tax statement
      • Member discounts
      • Forms & downloads
      • Pay my bill 
      • Find a Provider
  • Open
  • CBHS Corporate
  • CBHS International
  • Contact us
  • About Us
  • Careers
  • Disputes & Complaints
  • For Providers

The CBHS Group acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we gather, live and work. We pay our respect to First Nations peoples and their Elders, past and present.

Got a question?

No problem, we're here to help.

CareyCarey
Close
  • apple app store
  • google play store
CBHS Health logo
Member Health Fund
  • Glossary
  • FAQ
  • Terms of Use
  • Fund Rules
  • Privacy Policy

Copyright © 2023 CBHS Health Fund Limited ABN 87 087 648 717