We have contacted all members who are eligible to receive the cashback. This includes members (current or former) who held an active Hospital or packaged policy for the entire calendar year of 1 January 2024 to 31 December 2024.

If you held an active Hospital or packaged policy for the calendar year of 1 January 2024 to 31 December 2024 but have since left CBHS, you’re still eligible for the cashback. We'll get your cashback to you by 30 November via the same method you elected for your benefits (either cheque or bank deposit). For bank deposits, we’ll reference ‘CBHS CASHBACK’ as the description.

To ensure a smooth process, make sure the account details you have on file with us are correct. You can check and update your details online in the CBHS Member Centre via Payments>Change payment or billing details or by calling us on 1300 654 123 (Monday to Friday 8am-7pm AET).

No. To be eligible, current or former members must have held an active Hospital or packaged policy for the entire period of 1 January 2024 to 31 December 2024. 

Your individual cashback amount is based on:

• your membership e.g. single, couple, sole parent or family
• policy type e.g. Hospital or packaged cover
• tier e.g. Gold/Silver/Bronze/Basic 

We’ll look at what cover you held with us between the period of 1 January 2024 to 31 December 2024.

We'll get your cashback to you by 30 November via the same method you've elected for your benefits (either cheque or bank deposit). For bank deposits, we’ll reference ‘CBHS CASHBACK’ as the description.

To ensure a smooth process, make sure the account details you have on file with us are correct. You can check and update your details online in the CBHS Member Centre via Payments>Change payment or billing details or by calling us on 1300 654 123 (Monday to Friday 8am-7pm AET).

Members who held Ambulance only cover are excluded from this cashback, as they continued to have full cover throughout the pandemic. For members with Extras, we provided cashbacks totalling nearly $11m, in 2020 and 2021.

Our support, during and since the pandemic, now totals around $98 million:

• $34m in premium relief through deferral of four premium increases
• Cashbacks on premiums totalling $61m
• Supported members with $3m in financial hardship premium relief
• Offered a Clinical Concierge Wellbeing Line to all CBHS members to provide support, and assistance with navigating the healthcare system
• Extended mental health support for members between July 2020 and September 2020
• Covered COVID-19 hospital admissions under any level of Hospital cover
• Commenced telehealth Extras services, which continue today. 
  

In 2026, CBHS’ average premium increase was below the industry average. This was despite increasing healthcare costs and claims.

CBHS is also focused on keeping costs down by investing in our health and wellbeing programs to keep you healthier longer, reducing claims fraud and errors, and focusing on optimising the administration costs of running our member-owned fund.

For any additional information, please contact Member Services on 1300 654 123 (Mon-Fri 8am-7pm) or email us on help@cbhs.com.au.