At CBHS we help you manage your health challenges. We believe in offering you the services, support and tools you need to live your best life.
Health and Wellness Programs are available to support eligible members towards a healthier lifestyle. Each Health and Wellness Program is subject to its own eligibility criteria.
Contact us for more information and to confirm your eligibility for a program.
We’re giving back over $7 million to members
We’re giving back over $7 million to members through Extras premium refunds, to acknowledge the challenges of using some Extras services due to recent COVID-19 restrictions.
As a not-for-profit, member-owned fund, we’re committed to giving back claims savings we made due to COVID-19 restrictions.
We understand it has been challenging this year to access certain Extras services… that’s why we’re refunding a portion of your Extras premiums. This is part of our overall COVID-19 member support package which totals almost $32 million.
More for you.
We’re giving back to members through these Extras premium refunds, as part of our Belong to More philosophy. More care. More value. More support.
“As a member-owned, not-for-profit health fund, CBHS is living by our member-first philosophy. This Extras premium refund − worth $7 million − brings our total COVID-19 support for members to $32 million and realises our commitment to return claims savings made due to the pandemic. We want our members to know that they truly do Belong to More with CBHS”, said CBHS Group Chief Executive Officer, Helen Troup.
“We are pleased to be able to provide support, both on a health and financial front, during what has undoubtedly been a challenging two years for our members. More than 1,500 member families accessed our COVID-19 premium relief measures. Meanwhile, our health programs like hospital-quality services delivered in the comfort of home and free access to digital skin checks for members helped make it possible for members to stay safe and healthy during the heights of COVID-19. We’re now looking forward to continuing to care for members as we navigate the return of a ‘new normal’.”
The health and happiness of our member community is at the heart of everything we do, and we appreciate that times have been tough. We’re here for you if you need support. Telehealth, virtual and in-home services are still available, and so is the Clinical Concierge Wellbeing Line.
For any questions, you can email us at help@cbhs.com.au or by calling 1300 654 123. We're available Monday to Friday 7am-7pm (AEDT).
You can read our FAQS below.
You can read our FAQS below.
With members at the heart of everything we do, we are committed to returning to eligible members claims savings made due to COVID-19 restrictions. This refund of a portion of Extras premium is available to all eligible members who hold Extras cover. We understand that it may have been challenging for members to − or they may have been reluctant to − fully use their Extras services during lockdown.
This refund is applicable to all members that commenced any level of Extras cover before 1 January 2021 and still hold an Extras cover as of 18 November 2021. Your policy must be paid up to date. You are not eligible if you have already participated in our COVID-19 financial assistance program.
You don’t need to do anything! If you are eligible for the refund, we will process your refund by 03 December 2021.
We’re returning to our members more than $7 million in claims savings made due to COVID-19 restrictions. This forms part of our overall COVID-19 member support package totalling $32 million. We are refunding eligible members an amount proportional to the Extras cover they hold, ranging from $20-$125. We will email or write to each eligible member directly with their individual premium refund amount.
It may take up to five business days to appear in your bank account, so it should reach your bank account by 3 December 2021. The refund will appear in your account with the reference ‘CBHS COVID Refund’.
If you have nominated to receive your claim benefits by direct deposit, the Extras premium refund should reach your nominated bank account by 3 December 2021. If you have nominated to receive your claim benefits by cheque, you should receive your cheque in the post by 20 December 2021. Please wait until after these dates before contacting us.
We are not able to pay refunds to an alternative bank account.
If you bring your membership back into financial status, you will still receive this refund, just at a later date. We will complete two more payment runs two weeks apart to capture those members who have since fully paid their premiums. If you return your account to fully paid past this time, you will need to contact our Member Care team so we can arrange to manually make the refund to you.
No. The refund is not available to members who have already received financial assistance as part of our COVID-19 Health and Financial Assistance program.
During COVID-19, CBHS observed a reduction in Extras claims due to the extended lockdowns in NSW and VIC, and lockdowns in other States and Territories. It was important to us to return these claims savings to our members. While we also saw a reduction in some elective surgery procedures, we expect that these claims have been deferred rather than cancelled.
Please get in touch – we’d be happy to help! Our Member Care team is available from 7am-7pm (AEDT) weekdays on 1300 654 123 or at help@cbhs.com.au.
We have calculated Extras premium refunds based on claims savings made due to the COVID-19 restrictions. Each eligible member is receiving an Extras premium refund that is proportional to the level of their Extras cover they hold.
With members at the heart, it was important to us to find a fair and equitable way to return claims savings. Most Extras items have annual limits, which means that for some services a period of COVID-19 lockdown or restrictions doesn’t impact how much you will be able to claim on your policy. For example, if you need new glasses you have a full calendar year to visit an optometrist and claim for them. For other services like remedial massage or preventative dental, we are acknowledging that some of our members were impacted during certain periods of time, and the refund is an appropriate portion to account for this. Don’t forget that you still have time to claim on most Extras limits before the calendar year is out!
Our commitment is to return to our members claims savings made due to COVID-19 restrictions. This forms part of our overall COVID-19 member support package which totals almost $32 million.