Become a recognised provider

Make sure your clients can claim a rebate!

We only pay benefits for services from ‘recognised providers’. Is that you?

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We turn 70 at the beginning of 2021. Seventy years of providing the highest value health insurance will teach you a thing or two about health and loyalty. We are proud to say that after 70 years, we still exist to bring you value every day. Simply put; our loyalty is to you and your health is our priority.


If you provide services that are included in our Extras cover, and you’re registered with Medicare Australia, you’re already a ‘recognised provider’. You don’t need to make a separate application.

Providers with services in this category

Audiologist     Exercise physiologist Physiotherapist
Chiropractor     Occupational therapist Podiatrist
Dental prosthetist     Optometrist Psychologist
Dentist     Osteopath Speech pathologist



If you’re registered with the Australian Health Practitioner Regulation Agency (AHPRA), and you provide services that are included in our Extras cover, you’re also a ‘recognised provider’.

Services in this category


Chinese herbal medicine

Complementary and alternative therapies

If you belong to an association and/or board that meets our criteria you are a ‘recognised provider’.

Recognition criteria

  • Relevant qualifications for the service provided
  • Current Professional Indemnity Insurance Certificate of Currency
  • Current Senior First Aid Certificate.

Rule 10 of the Private Health Insurance (Accreditation) Rules 2011 also applies: The standard for treatment is that the complementary or alternative therapy health care provider (among others) providing the treatment must be a member of a professional organisation which covers health care practitioners who provide that type of treatment (the profession).

  • The professional organisation must be a national entity which has membership requirements for the profession.
  • The professional organisation must provide assessment of the health care provider in terms of the appropriate level of training and education required to practise in that profession.
  • The professional organisation must administer a continuing professional education development scheme in which the health care provider is required, as a condition of membership, to participate.
  • The professional organisation must maintain a code of conduct which the health care provider must uphold in order to continue to be a member.
  • The professional organisation must maintain a formal disciplinary procedure, which includes a process to suspend or expel members, and an appropriate complaints resolution procedure.
Massage therapies:
Oriental therapies:
Deep tissue
Lymphatic drainage
Chinese massage


Provider recognition and other services

The following services are outside the scope of Rule 10 of the Private Health Insurance (Accreditation) Rules 2011 but must meet our recognition criteria for benefits to be payable.

Dental hygienistOptical dispenser
Dental technicianOrthotist
Diabetes educatorOrthoptist
Lactation consultant 

CBHS and recognised providers

We don’t recommend practitioners to members, nor do we participate in the clinical relationship between member and provider. We are not responsible for clinical outcomes for services provided or not provided by recognised providers. The extent of our responsibility, as a health insurer, is to decide whether to pay or not to pay fund benefits. In doing so, we act in accordance with the CBHS Health Benefit Fund Rules and the applicable Government regulations.

If you want to become a recognised provider with CBHS, contact Member Care on 1300 654 123 or email