Provider claims

This information is for providers


provider claims

Proudly not-for-profit since 1951.

We turn 70 at the beginning of 2021. Seventy years of providing the highest value health insurance will teach you a thing or two about health and loyalty. We are proud to say that after 70 years, we still exist to bring you value every day. Simply put; our loyalty is to you and your health is our priority.

HICAPS and HealthPoint

Register with HICAPS and HealthPoint to claim electronically for ancillary services provided to admitted hospital patients.

Remedial massageOptical
Occupational therapyPhysiotherapy
Speech therapy 


Both claims systems are easy to use and save time by streamlining electronic claims.

Technical support and questions

If you have any problems using HICAPS or HealthPoint, please call our Member Care team on 1300 654 123.


ECLIPSE is Medicare’s Electronic Claim Lodgement and Information Processing Service Environment. ECLIPSE can process claims with CBHS and Medicare in one transaction, saving you time and admin costs.

How does it work?

ECLIPSE is part of Medicare’s online claiming solution.

Through ECLIPSE you can lodge bulk-bill, private patient and inpatient medical claims, and more. The system supports online claiming for paid and unpaid medical services.

We accept the following through ECLIPSE:

Online Patient Verification (OPV)Two-Way Claiming
Inpatient Medical Claiming (IMC)In-patient Hospital Claiming (IHC)
ECLIPSE Remittance Advice (ERA) 

Technical support and questions

Find out more about ECLIPSE on this page. If you have problems using ECLIPSE, please call our Member Care team on 1300 654 123

Read more about ECLIPSE.

Provider recognition criteria

CBHS providers must meet certain criteria.

Briefly, this means complementary or alternative therapy health care providers must belong to a professional organisation that covers health care practitioners who provide that type of treatment.

The professional organisation must be a national entity with membership requirements, and they must conduct assessments and implement continuing professional education schemes, among other criteria.

If you have questions about a provider you want to use, or you want to find out more about becoming a recognised provider, call our Member Care team on 1300 654 123 or email