At CBHS we help you manage your health challenges. We believe in offering you the services, support and tools you need to live your best life.
Our Better Living Programs are available to support eligible members towards a healthier lifestyle. Each Better Living Program is subject to its own eligibility criteria.
Contact us for more information and to confirm your eligibility for a program.
We’re giving back over $7 million to members
We’re giving back over $7 million to members through Extras premium refunds, to acknowledge the challenges of using some Extras services due to recent COVID-19 restrictions.
As a not-for-profit, member-owned fund, we’re committed to giving back claims savings we made due to COVID-19 restrictions.
We understand it has been challenging this year to access certain Extras services… that’s why we’re refunding a portion of your Extras premiums. This is part of our overall COVID-19 member support package which totals almost $32 million.
How do I find out if I’m eligible?
We have written to eligible members about their refund, so check your email to find out your refund amount and details. To be eligible, you must have held Extras cover since before 1 January 2021 and have not participated in our COVID-19 financial assistance program.
You’ll receive your refund in the bank account we pay your claim benefits to. The refund will begin processing by 3 December 2021 with the reference ‘CBHS COVID Refund’.
Read our FAQS for full eligibility details.
More for you.
We’re giving back to members through these Extras premium refunds, as part of our Belong to More philosophy. More care. More value. More support.
“As a member-owned, not-for-profit health fund, CBHS is living by our member-first philosophy. This Extras premium refund − worth $7 million − brings our total COVID-19 support for members to $32 million and realises our commitment to return claims savings made due to the pandemic. We want our members to know that they truly do Belong to More with CBHS”, said CBHS Group Chief Executive Officer, Helen Troup.
“We are pleased to be able to provide support, both on a health and financial front, during what has undoubtedly been a challenging two years for our members. More than 1,500 member families accessed our COVID-19 premium relief measures. Meanwhile, our health programs like hospital-quality services delivered in the comfort of home and free access to digital skin checks for members helped make it possible for members to stay safe and healthy during the heights of COVID-19. We’re now looking forward to continuing to care for members as we navigate the return of a ‘new normal’.”
The health and happiness of our member community is at the heart of everything we do, and we appreciate that times have been tough. We’re here for you if you need support. Telehealth, virtual and in-home services are still available, and so is the Clinical Concierge Wellbeing Line.
For any questions, you can email us at firstname.lastname@example.org or by calling 1300 654 123. We're available Monday to Friday 8am-7pm (AEDT).
Read our FAQs here.
Health and wellbeing
programs & support
You Belong to More with CBHS Hospital cover:
- Greater choice over your health options including who treats you
- Get care at home with Hospital Substitute Treatment program
- Free health and wellbeing programs to support your health challenges
Live your healthiest, happiest life with CBHS Extras cover:
- Benefits for proactive health checks e.g. bone density tests, eye screenings
- Keep up your care with telehealth and digital options
- Save on dental and optical with CBHS Choice Network providers